If you’re a Samsung SmartThings user, you may have encountered error codes 34-000, 14-004, or 15-200 at some point. These error codes can be frustrating, but they often have simple solutions.
In this guide, we’ll explain what these error codes on Samsung SmartThings mean and how to fix them in an easy-to-understand manner.
What Are Samsung SmartThings App Error Codes 34-000, 14-004, and 15-200?
- Samsung SmartThings App Error Code 34-000: This error typically occurs when the SmartThings app cannot connect to your Samsung account. It can result from issues related to network settings.
- Samsung SmartThings App Error Code 14-004: Error 14-004 usually indicates a problem with connecting to the SmartThings hub. It may be caused by interference or connectivity issues between your hub and your devices.
- Samsung SmartThings App Error Code 15-200: This error code is related to server communication problems. It suggests that the SmartThings app is unable to communicate with the SmartThings servers.
Methods to Fix Samsung SmartThings App Error Codes 34-000, 14-004, and 15-200
Troubleshoot Samsung SmartThings App Error Code 34-000
- Check Your Internet Connection – Ensure that your device is connected to the internet. Sometimes, a weak or unstable Wi-Fi connection can trigger this error.
- Verify Your Samsung Account – Make sure you are using the correct Samsung account login information. Double-check your username and password.
- Reinstall the SmartThings App – If the problem persists, try uninstalling the SmartThings app and then reinstall it from the official app store.
- Restart Your Router – If the issue still lingers, try restarting your router. This can resolve network-related problems.
Resolve Samsung SmartThings App Error Code 14-004
- Check Hub Connectivity – Ensure that your SmartThings hub is properly connected and powered on. Also, make sure it’s not placed too far away from your devices, as this can cause connectivity issues.
- Reduce Interference – Sometimes, other electronic devices operating on the same frequency as your SmartThings hub can interfere with its signal. Move your hub away from such devices if possible.
- Z-Wave or Zigbee Repair – If you use Z-Wave or Zigbee devices, try running a network repair. This can help re-establish connections between your hub and your devices.
Fixing Samsung SmartThings App Error Code 15-200
- Check SmartThings Server Status – Before anything else, verify if the SmartThings servers are experiencing issues. You can check their status on the SmartThings Status Page.
- Reboot Your Devices – Restart your smartphone or tablet and also your SmartThings hub. Sometimes, a simple reboot can resolve server communication issues.
- Clear Samsung SmartThings App App Cache (Android Only) – If you’re using the SmartThings app on an Android device, clearing the app’s cache can sometimes fix this error. Go to your device’s settings, then Apps, find SmartThings and clear the cache.
Remember that these error codes may sometimes be caused by temporary server issues on Samsung’s end, in which case there’s little you can do except wait for them to resolve the problem.
However, most of the time, the solutions provided above should help you get your SmartThings system back on track. If none of these fixes work, consider contacting Samsung support for further assistance.