HomeFixesFix Zoom Unable to Connect Error Code 5000, 5003 or 5004

Fix Zoom Unable to Connect Error Code 5000, 5003 or 5004



Zoom is one of the most popular video conferencing apps that people are using right now. However, there comes a time when you encounter errors such as error codes 5000, 5003, and 5004. All three problems are about connectivity issues. Users find it hard to connect to their Zoom app and join or start video meetings.

In this guide we will discuss how to troubleshoot the issue on Windows 10 PC and help you fix it.

How to Fix Zoom Error Code 5000, 5003, or 5004 Connectivity Issues


Getting error messages when joining a Zoom videoconference is a lot frustrating. But the good news is that you can find solutions that will help you fix the errors and go on with your meetings. Listed below are some troubleshooting methods that you can follow for you to connect to the Zoom servers. Check out each process and see if it works for you.

Solution #1 – Power Cycle your Device

Credit: bilahata/freepik

If it is a connectivity issue, it helps to power cycle your device including your WiFI Internet router.

  • Turn off your device and unplug both your router and modem.
  • Wait for at least 1 minute before plugging back on both the router and modem.
  • Now, turn on your device and relaunch Zoom.
  • Check if you can now connect to the app now.

Solution #2 – Disable your Antivirus Temporarily


Your existing antivirus may be the cause why you are unable to connect to Zoom. It may be blocking the connection, so it is best to disable it first and see if it fixes the error.

Windows Security

  • If you are using Windows Security, navigate to the Settings menu.
  • Select Update & Security.
  • Click Windows Security.
  • Go to Virus & Threat Protection.
  • Click Manage Settings.
  • Look for Real-time protection and click Off.

3rd-Party Antivirus

  • If you are using third-party software, locate the icon of your antivirus on the notification dock.
  • Right-click on it.
  • Select Disable or Stop.

Once everything is back to normal, make sure to turn back your antivirus software on to keep your system from being compromised.

Solution #3 – Add Zoom as Trusted Site in Windows 10

  • On the Search bar, type Internet Options.
  • Select Internet Options or Internet Properties.
  • Go to the Security tab.
  • Select Trusted Sites.
  • Click Sites.
  • On the Add this website to the zone, type Zoom.us.
  • Click the Add button.
  • Click Save or OK.

Solution #4 – Allow Zoom Through Windows Firewall

Allow an App Through Firewall Discord
Firewall Settings / Ursuperb
  • On the Search bar, type Windows Security.
  • Go to Firewall & network protection.
  • Click Allow an app through the firewall.
  • Select Change settings.
  • Look for the Zoom app.
  • Check Private and Public.
  • Click OK.

Did any of the methods above help you fix Zoom error code 5000, 5003, and 5004? What other methods have helped you fix these issues? We would love to know, so do tell us on the comments down below.


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