Microsoft Teams makes it easier to collaborate with other people online. You can set up video meetings with your co-workers at the comforts of your home. But, some users complained that they could not join any meeting or videoconferencing session on Microsoft Teams. When they click the Join Microsoft Teams Meeting link, they are stuck in the connecting process on their screens.
Some users get the error message “Sorry, we couldn’t connect you” while others are stuck in the connecting screen. For a few others, the join button is simply not working on Microsoft Teams desktop app for Windows 10 or Mac computer.
How to Fix Microsoft Teams Won’t Connect or Unable to Join Meetings
To help you fix this connectivity issue with Microsoft Teams, you can try each of the methods below one at a time.
Method #1 – Restart Your Microsoft Teams App
Your Microsoft Teams app on your computer may need a quick restart to fix the error. Look for the Microsoft Teams icon on your Windows 10 taskbar or macOS dock. Right-click on the icon and select Quit. Now, click the app again to launch it.
Method #2 – Power Cycle Your Device
It may be a problem with your network. Power cycling your devices will refresh your connection.
- Close the Microsoft Teams app and turn off your computer.
- Unplug your modem and router.
- Wait for at least 1 minute before plugging them back in.
- Once connected to the Internet, turn on your computer.
- Launch the Microsoft Teams app and try again.
Method #3 – Clear the Microsoft Teams Cache
How to Clear Microsoft Teams Cache on Windows 10 PC
- Make sure to completely close the Microsoft Teams app.
- Launch the Run dialog box.
- Type %appdata% and hit OK.
- Look for Microsoft Teams.
- Select the Cache folder.
- Delete all the files.
- Then, try to re-open Microsoft Teams.
How to Clear Microsoft Teams Cache on Mac Computer
- Quit the Microsoft Teams app.
- Launch Finder and click Go > Go to Folder.
- Enter this file path into the Go to Folder search box: ~/Library/Application Support/Microsoft
- The, right-click on the Teams folder, and select Move to Trash.
- Relaunch Microsoft Teams.
Please note that you will need sign in again to your account upon launching the Microsoft Teams app.
Method #4 – Update Your Microsoft Teams App
- On your Microsoft Teams app, click your profile picture.
- Scroll down and select Check for updates.
- If there are available updates, install them.
- Restart your Microsoft Teams app.
Method #5 – Use the Microsoft Teams Web
If you are using the desktop client, you might want to try using the web application.
- On your browser, go to https://teams.microsoft.com/.
- Log in to your account.
- Now, try joining a meeting.
Method #6 – Reinstall Microsoft Teams App
If none of the methods above work, you can try to reinstall the app.
- First, uninstall Microsoft Teams.
- Go to the Settings menu of your computer.
- Select Apps.
- Choose Apps & features.
- Look for Microsoft Teams.
- Click the app and select Uninstall.
- On your browser, go to https://www.microsoft.com/en-us/microsoft-teams/download-app.
- Select Download for desktop and select your operating system.
Which of the methods above help you fix the Microsoft Teams error? It helps to let other users know what works. You can drop your comments below.