Installing updates on your Microsoft Office 365 may occasionally risk encountering errors such as the error code 0-2031 (17002). It often comes with the error message, “Couldn’t install. We’re sorry, we had a problem installing your Office program(s)…”
Updates are crucial to maintain excellent performance of your Office 365 apps as well as resolve bugs brought by previous software versions. If there are issues during update installation on your Windows 10 or 11 PC, it is best to try to fix them for you to continue with the upgrade.
Tips to Help Troubleshoot MS Office 365 App Update Installation Error Code 0-2031 (17002)
Now, don’t expect to immediately fix the problem with the first solution you do. There are instances when you have to try several ways before you can resolve the issue. However, it is always worthwhile to keep on trying until you get it right.
Tip#1 – Verify your Network Connection
When installing updates, make sure you have a reliable Internet connection. Perform a speed test to verify your network speed. You can refresh your connection by power cycling your router. Try to improve your Internet speed as well.
Tip#2 – Check if You have Enough Storage Space in your Windows PC
- Navigate to Settings.
- Select System.
- Go to Storage.
- Wait for Windows to finish analyzing the current storage of your PC.
Once you have the exact data, you can identify if you have enough storage space for the installing the latest upgrade. If not, try to free up storage space. Clean up your Recycle Bin or delete unnecessary files.
Tip#3 – Try Installing Setup File Again
There may be something wrong with the current update file you downloaded. You may need to delete it first and redownload the file again. Then, try initiating the installation again.
Tip#4 – Run a Troubleshooter on your Windows Update Installation
- Launch the Settings menu.
- Go to System.
- Select Troubleshoot.
- Choose Other troubleshooters.
- Select Windows Update.
- Hit Run.
- Wait for Windows to finish.
Tip#5 – Turn Off Antivirus Temporarily
- Click the Start button.
- On the Search box, enter Windows Security.
- Select Windows Security.
- Navigate to Virus & threat protection.
- Click Manage Settings.
- Look for the Real-time protection option and toggle it to Off.
Tip#6 – Try Installing Office Update in Clean Boot
First, you need to switch your Windows PC to Clean Boot state and then you can install the new app upgrade.
- Launch the Run Dialog box.
- Type msconfig and hit enter.
- Now, open the System Configuration Utility.
- Go to the General tab.
- Click Selective Startup.
- Go to the Services tab.
- Click the box next to Hide all Microsoft Services.
- Click Disable All.
- Go to the Startup tab.
- Click Open Task Manager.
- Now, start to disable all the startup apps.
- Close the Task Manager.
- Click Apply.
- Click OK.
- Restart your PC.
In Closing
You may want to try each method one at a time and see if it works in resolving the update installation error. If none works, try to reach out to Microsoft Customer Support for additional help.
