Venmo is a state-of-the-art free-of-charge peer-to-peer (P2P) mobile payment solution. The mobile payment app was originally released for Android and iOS devices way back in 2009. Over the years, Venmo’s popularity and status as a quality app for making quick, secure payments has been on the rise. Now it’s not uncommon to have people ask for payments through Venmo, especially for online services.
Of course, the Venmo app could be better. One sore point many people have with the payment service is how it easily freezes and locks your account over unsuccessful payments, suspicious activity, or for no reason at all. Bank payments can fail for a plethora of different reasons, so if you accidentally hit the limit on ACH transfers from your account or have insufficient funds, you’re fresh out of luck.
Thankfully, recovering your frozen, suspended, locked, or closed Venmo account due to failed payments is relatively simple and most of the time, the freezing of accounts is temporary and can be disputed. Today, we’ll guide you through some simple steps so you can get back to sending and receiving money through Venmo and make it your default payment method on your mobile phone in no time.
How to Recover & Unfreeze your Temporarily Frozen, Suspended, Locked or Closed Venmo Account
Recovering your temporarily frozen Venmo mobile payment account is mainly a matter of fixing the issue Venmo had with your account in the first place. Several possible problems can pop up, alongside some server-side app or service errors that you’ll need to contact Venmo for help. We’ll be breaking down the necessary steps below, so if you’re ready, let’s get started.
Solution #1 – Paying Off the Amount Venmo Claims you Owe
- If you have insufficient funds to make a Venmo payment, your account will be frozen.
- To recover your account that Venmo froze, check the Venmo app to see how much you need to pay.
- Then, use a debit card to pay off the listed amount.
- After you’ve paid, you should find your Venmo app working again.
Solution #2 – Contacting Venmo Directly for Going Over ACH Transfer Limits or Server Issues
- If Venmo freezes your account over going over the ACH transfer limit or for apparently no reason, your only option is to contact them and sort things out.
- Go to the Venmo application and log in.
- Tap the menu icon in the upper left corner of your screen.
- Tap the “Get Help” button at the bottom of the menu.
- Select “Contact Us.”
- Select either “Chat with Us” or “Email Us,” depending on how you’d like to contact Venmo, though chatting will certainly be faster.
- Alternatively, you can call the company’s Customer Care Team at 855-812-4430. Also, they only work from Monday to Friday and are known not to have the best service.
These are the two main methods of unfreezing and recovering your temporarily frozen, suspended, or closed Venmo account. If you’ve followed these steps so far, you should be back in your Venmo account making payments again.
We hope this guide helped you out, and stay tuned for more guides, fixes, and tips like this!