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Fix Alexa Error: Sorry, I’m Having Trouble Playing the Music



Music has the power to lift our spirits and bring us joy. Turning our music on can help us relax and enjoy the moment. This is why it can be frustrating when we encounter errors while playing our favorite tunes. If you’re an Alexa user, you may have come across the “Sorry; I’m having trouble playing the music” error message at some point. You’re not alone and it happens whether you’re using Pandora, Amazon Music, Apple Music or Spotify as your streaming platform.

This error message can be caused by various issues, ranging from network connection problems to incorrect music service settings. The solution is often simple and straightforward.

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How to Troubleshoot & Fix Alexa Error Message ‘Sorry, I’m Having Trouble Playing the Music’

In this article, we’ll delve into the most common reasons for this error and provide step-by-step instructions to help you resolve the issue and get back to listening to your music as quickly as possible. So, grab your Amazon Alexa Echo Dot or another Alexa device and let’s get started troubleshooting finally fixing the ‘Sorry I’m having trouble playing the music’ problem!

Verify Internet Network Connection

Often, the root cause of the error is a poor network connection. Make sure your Alexa device is connected to a stable Wi-Fi network and that there are no hiccups or interruptions in the signal.

If you’re using an Ethernet cable, check if it’s securely connected to the unit and router. Otherwise, try a different Wi-Fi network or do the most basic fix: restart your router and your Echo device.

Double-checking Music Streaming Service Settings

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If you’re playing music from a streaming service like Spotify, ensure your account is correctly linked to Alexa and that the app is set as the default playback source. If you’re playing music stored on your device, check that it’s also properly linked to Alexa. To review or adjust these settings, open the Alexa app and navigate to Settings > Music & Media.

Troubleshooting Subscriptions Issue

Again, if you’re using a music streaming service, ensure that your subscription is still active and up-to-date. If the subscription has expired or been cancelled for some reason, Alexa will no longer be able to access the streaming service.

Otherwise, check the status of your music service to see if it’s down or is experiencing technical difficulties. Sometimes, the service itself might be the issue.

Check your Volume Settings

There’s also a good chance you can’t hear the music or sound playing from your Echo device, which might be due to incorrect volume settings. Try increasing the volume or verifying that the speaker is not turned off or muted. If you have multiple devices, double-check which output device you’re playing music from, as this might also be causing the issue.


Alexa is an excellent tool for playing music, but just like all other devices, it can run into the occasional hiccup. Don’t panic if you encounter an error while playing your favorite tunes; instead, check your internet connection, your subscription, the music service settings, and the volume settings. Follow the steps above and resolve the issue quickly and easily.

If none of the steps above has worked, there could be a more significant issue. Try reaching out to Amazon support for additional help troubleshooting your Echo device. They offer 24/7 customer service through phone and chat, so you can get back to enjoying your music in no time.



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