HomeFixesFixing Zoom Meeting Error Code 1006028000, 1000000502 or 100035000

Fixing Zoom Meeting Error Code 1006028000, 1000000502 or 100035000



In recent years, especially during the COVID-19 pandemic, Zoom has gained popularity as a commonly used video conferencing tool.

Nonetheless, despite the platform’s utility, many users have encountered a number of issues when using it, including Zoom website, client or app error code 1006028000, 1000000502, and 100035000 during video meetings or trying to create or join one.

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We’ll explore some potential causes as well as some potential solutions in this blog post.

Troubleshooting & Fixing Zoom Meeting Error 1006028000

One of the most frequent problems customers have on the platform is the Zoom meeting error 1006028000. When a user attempts to attend a Zoom video conference but the Internet connection is lost, it happens. You can try the following fixes to fix this video meeting issue:

Examine Disk/Storage Space

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A lack of disk/storage space on the user’s device is one of the potential causes of this error. Users should therefore verify their disk/storage space to make sure there is enough room.

Check That Zoom Is on the Antivirus Whitelist

Antivirus programs occasionally prevent Zoom from connecting to the internet, which results in error 1006028000. By making sure Zoom is on the antivirus allowlist, users can resolve issue.

Verify Firewall Restrictions

The firewall on the user’s device might be blocking Zoom, which would result in a failed connection. Users should verify their firewall settings to make sure Zoom can connect in order to fix this problem.

Verify Internet Connection Issues

The Zoom meeting issue 1006028000 might also be brought on by a shaky or unreliable internet connection. Customers must ensure they have a strong and dependable internet connection.

Utilize Mobile Data

If a user’s WiFi internet connection network is weak, they can attempt connecting to the Zoom conference using their mobile data.

Temporarily Disable Antivirus Software

If the user’s antivirus program is keeping them from entering the meeting, they can do so and then try again.

Users can attempt uninstalling and reinstalling the Zoom application on their smartphone if none of the methods mentioned above are successful.

Users can also discover more about the status and upcoming maintenance windows for all Zoom services by visiting the Zoom Service Status website. Users can ask Zoom Help for technical assistance if the problem continues.

How to Fix Zoom App Error Code 1000000502 when Joining Video Meetings

Another frequent Zoom meeting issue is 1000000502, which appears when a person is blocked from joining the conference by a firewall. If you encounter such issue, you will see this error message pop-up “Cannot connect to Zoom service [errorCode=100000502 with internalErrorCode=3].”


You can try the following fixes to fix this issue on your Zoom client or website:

Temporarily Disable the Firewall

Users might attempt temporarily disabling the firewall to see if it solves the problem. Alternately, users can modify their firewall settings to make it possible for Zoom to operate as intended. Users must make sure that both Private and Public are selected in the Zoom Video Conference setting in order to accomplish this.

Uninstall and Reinstall the Zoom Application

Users can attempt uninstalling and reinstalling the Zoom application if the aforementioned fixes do not work.

How to Troubleshoot & Resolve Zoom Website Meeting Browser Error Code 100035000

When a user is unable to join a meeting because of browser-related issues, Zoom meeting error 100035000 occurs. You might be presented with this error message¬†“An unknown error occured. Error code: 100035000.”¬†You can try the following troubleshooting methods to help you fix this issue:

  • Accept Cookies or Permit Third-Party Cookies: Clients should ensure that their programs are set to acknowledge outsider cookies or to enable cookies.
  • Pop-up and ad blockers should be disabled: This issue can also be brought on by ad blockers and pop-up blockers. Users can temporarily disable them to determine if they are the root of the issue.
  • Make Sure the Zoom Application Is Up to Date: Users should make sure the Zoom program is installed on their device in the most recent version.
  • Check for Available Updates: If the problem continues, users should look for and install any Zoom or browser updates that are available.

In conclusion, several things, like slow internet connectivity, firewall restrictions, or browser-related problems, can contribute to these errors.

Users can try a number of fixes to fix these issues, including verifying their internet access, setting up their firewall, or uninstalling and reinstalling the Zoom application. Users can contact Zoom Help for assistance if the problem continues.



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