Are you an Amazon Prime Video user who is having trouble getting your 4K Ultra-HD (UHD) or HDR playback to work on Mac computer or Apple TV 4K device? If so, this article is for you.
HDR (High Dynamic Range) makes video look better than ever before—but only when it works properly.
Unfortunately, there are a number of issues that can prevent your 4K HDR or UHD playback from working correctly on Prime Video, leaving you stuck with a sub-par viewing experience. This issue happens most commonly for users of Mac computers such as MacBook laptops as well as Apple TV 4K streaming player.
How to Troubleshoot & Fix Amazon Prime Video 4K UHD or HDR Content Playback Not Working on Mac Computer or Apple TV Device
If you’re one of Amazon Prime Video users who unlickily experience this problem on your Apple devices and you’re not getting 4K UHD or HDR content, follow the steps below to help you troubleshoot the issue and fix it in no time.
Checking Device Compatibility
The first option to fixing Amazon Prime Video HDR or 4K UHD content playback not working on Mac or Apple TV 4K devices is checking device compatibility.
This can be done by making sure the device being used supports 4K resolution, as well as some other technical requirements. It’s also important to make sure that all other necessary hardware and software are updated with the latest versions available.
Adjusting Display Settings
To ensure that you are getting the best video quality, it’s important to change these settings according to your device and streaming service.
First, make sure that your device supports high dynamic range (HDR) content. If so, then set the resolution of your monitor or television to match the highest available from Amazon Prime Video. This will ensure that you get the optimum picture quality for each type of content.
Additionally, check that the color space setting matches what is recommended by Amazon Prime Video; this will also help improve image quality and contrast levels.
Lastly, adjust other display settings such as brightness and gamma levels in order to achieve an optimal viewing experience. It’s important to note that different devices may require different adjustments depending on their capabilities.
Connecting to the Right Wi-Fi Internet Network
The third option to fixing Amazon Prime Video HDR playback not working on Mac or Apple TV 4K is connecting to the right networks. Since streaming video services require a strong and stable internet connection, it is important to make sure that you are connected to the best possible network for your needs.
This means checking if there are any faster connections available in your area, such as fiber-optic or cable broadband. Additionally, you may want to consider switching from Wi-Fi to Ethernet when viewing movies and shows on Amazon Prime Video so that you can get an even more reliable connection.
Perform a Device Reset
If the above steps don’t resolve the issue, then try resetting both devices’ video settings by turning them off completely before restarting them again in Safe Mode (for macOS) or DFU mode (for iOS).
This will reset all of their current video configurations, which may help solve any issues related to incompatible hardware drivers causing problems with displaying HDR content properly from Amazon Prime Video streams.
Additionally, if possible, try connecting a different HDMI cable between both devices. This is because some older cables may not support the proper transmission of high-resolution audio and video signals required for HD/4K streaming services like Amazon Prime Video, Netflix and Hulu.Â
Alternative Troubleshooting Workaround
Finally, if nothing else works and you’re still not getting 4K UDR or HDR content on MacBook or Apple TV, consider downloading an app like AirPlay+TVOS, which allows users to stream and mirror media directly from their iPhone or iPad over Wi-Fi onto their television screen using AirPlay casting technology.Â
This could potentially bypass any compatibility issues caused by outdated hardware drivers in either device that prevent successful display of high definition visuals when attempting to access digital media sources such as Prime Video, Netflix, Hulu or Disney Plus.
