Setting up user profiles on Amazon Prime Video gives you the advantage of customizing your streaming activities based on each user’s preferences. For instance, a Kids profile has more animation movies while the other user loves to binge-watch TV series.
User profiles will have different recommendations and their own Watchlist, so you would not end up searching for all the titles you want or not seeing anything you like on the screen.
Prime Video lets you create up to six profiles for each streaming account. That means you can add five more user profiles to your existing main profile. You can even set up Kid’s profiles for the young ones in the family.
Unfortunately, some users complain that they do not see their profiles when they want to change or switch to it and stream their content on a smart TV. The profiles on the streaming account are not working or not appearing on the screen switcher. People cannot switch to their own space and navigate to their streaming activities.
Troubleshooting Prime Video Profiles Not Showing or Not Working on Smart TV
Note that not all devices support streaming on the Prime Video app. At the same time, some supported devices do not have the option to create or manage user profiles.
#1: Check if your Device Supports App Profiles Feature
According to Amazon, there are selected devices that support profile creation and management. You can create and manage profiles on selected Android and iOS mobile or tablets. Your profiles are also available through the web or using your Amazon Fire TV Stick device.
It is also possible to manage profiles on your PS4, higher models of Roku, Samsung smart TV 2018 and above, TPVision Television 2019 MediaTek 5806, LG Smart TV 2018 and later, and Panasonic Television 2019 MTK MT5813. You can also use Chromecast to manage streaming profiles.
#2: Update your Streaming Device
If you haven’t installed the latest firmware or software update on your device, it is time to do so. Check your device’s system and see if there are available updates that you can install immediately. Restart your device after installing the system upgrade.
#3: Update your Streaming App to the Latest Version
Navigate to the App Store section of your device. Look for the Prime Video and check if there is an available update. Try to install it and restart your device.
#4: Reinstall the App
On your smart TV, uninstall the streaming app based on the procedure of your device. Now, go to the App section of your smart TV and install a fresh and new version of the app.
Do you have other ideas on how to fix the profile error on this platform? You can share them with us in the comment section below.
