It can be frustrating, to say the least. Whether you’re trying to locate your lost keys or your furry friend who’s always running off, a malfunctioning AirTag can leave you feeling helpless.
Let’s explore some of the most common reasons why your tracking device is not updating its location and provide you with tips and tricks to get it back on track.
Why Does Apple AirTag Not Updating Its Location?
There are several reasons why your Apple AirTag may not be updating its location. Here are some of the most common causes:
- Poor Cellular Coverage
If your AirTag is out of range of a cellular network, it won’t be able to update its location. This can happen if you’re in an area with poor cellular coverage or the AirTag is too far away.
- Disabled Location Services
Your AirTag needs access to your iPhone’s location services to update its location. If you’ve disabled location services for your iPhone or the Find My app, your AirTag won’t be able to update its location.
- Battery Issues
If your AirTag’s battery is low, it may be unable to update its location. Remember that AirTag batteries are designed to last about a year, which can vary depending on usage.
- Hardware Issues on Apple AirTag
In rare cases, a hardware issue with your AirTag may be preventing it from updating its location. This could be due to a manufacturing defect or physical damage to the device.
- Software Issues on Apple AirTag
Like any technology, AirTags can experience software glitches that prevent them from functioning correctly. This could be due to outdated software or bugs in the operating system.
Methods to Troubleshoot Apple AirTag Not Updating Location or Information
Here are some troubleshooting steps you can take to fix your Apple AirTag not updating its location:
Check for Cellular Coverage
Make sure that your AirTag is within range of a cellular network. If you’re in an area with poor coverage, try moving to a different location and see if the AirTag updates its location.
Enable Location Services on Find My App
Make sure that location services are enabled for your iPhone and the Find My app. To check, go to Settings > Privacy > Location Services, and make sure that “Find My” is set to “While Using the App.”
Reset Your AirTag
Try resetting your AirTag by pressing and holding the button on the back until the light flashes white. Then, release the button and wait for the AirTag to restart.
Replace the Battery on your AirTag
If your AirTag’s battery is low, replace it with a new CR2032 battery. To do this, twist the back cover counterclockwise until it pops off, remove the old battery, and insert the new one.
Update Your iPhone’s Software
Ensure your iPhone has the latest iOS version installed. To check, go to Settings > General > Software Update, and download and install any available updates.
Use Precision Finding on your iPhone
If you’re having trouble locating your AirTag, try using Precision Finding. This feature uses the Ultra Wideband (UWB) chip in newer iPhones to provide more accurate location information.
To use Precision Finding, walk toward the direction of the AirTag until you get closer to it, and the Find My app will provide visual and haptic feedback to help guide you.
By following these steps, you should be able to resolve most issues with your Apple AirTag not updating its location.
But if none of these steps work, it may be time to contact Apple support or visit an authorized service provider. They can diagnose any hardware issues and provide further assistance.