Many users are connecting to Disney Plus every day to stream movies and TV shows. While it is an excellent streaming service, Disney+ has its share of errors, one of which is the Error Code 24. If you encounter this type of error, you will see this message:
“Sorry, we are having trouble connecting to your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Centre (Error Code 24).“
Error Code 24 occurs when you are trying to connect to Disney Plus. One of the reasons for this error is the connection issues that you may be having with your local network thus preventing you from connecting to Disney Plus. Your current Internet speed may be too weak, which cannot reach the minimum requirement of 5 Mbps. Another reason is when you are having a problem logging in to the app.
Error code 24 usually happens when people are using the Amazon Fire Stick on their TV. But certainly, this could happen to anyone using any device to access Disney Plus.
So, how do you solve this Disney Plus error? Check out the solutions below and see which one can help you fix it.
Fix Disney Plus Unable to Connect with Error Code 24
Solution #1 – Check your Internet Connection
Since Error Code 24 is mostly due to connection issues, you may want to check your Internet connection first and see if you are having a problem with your local network or not. Browse a website using a different device to see if you can connect or not. You can also test your Internet speed and check if it reaches the minimum 5 Mbps requirement.
Solution #2 – Restart your Router and Modem
A quick restart can often fix connectivity problems. To restart your router and modem, unplug both devices first from the main power source. Wait for at least 30 seconds. Then, plug your modem and turn it on completely. Once done, do the same to your router before checking if the error has been fixed.
Solution #3 – Sign Out and Sign Back in through the App
Try to sign out your Disney Plus account and sign back in to see if it can refresh the app and solve the error. You can sign out using your Amazon Fire Stick and wait for a few seconds before signing back in. You can also sign out on the Disney+ Website.
- Open the Disney Plus website on any browser.
- Login your account.
- Select Account and click Settings.
- Go to Device Management
- Click Remove All Devices.
- After you have signed out, launch your Disney Plus app on your Amazon Fire TV and sign back in.
Solution #4 – Uninstall and Reinstall your Disney+ App
Another way to fix the error code 24 is to uninstall your Disney Plus app and reinstall it back.
- To uninstall your Disney+ app, go to Settings on your Fire TV.
- Click Applications.
- Choose Manage Installed Application.
- Look for Disney Plus and click Uninstall.
- After uninstalling, you can reinstall Disney+ back.
- On the search bar, type Disney Plus.
- Click Disney Plus from the search results and install it.
- Now, check if error code 24 still exists.
What is Disney Plus Error Code 42 and How to Fix It
Users may also encounter Disney+ error code 42, which happens for the same reasons as error code 24. Fire Stick users can get error code 42 instead of 24 if they have a slow internet connection.
On the other hand, error code 42 can also happen if the load on the Disney Plus servers is too high at that moment. The Disney Plus app cannot get a response for the requests.
All the same, you should try the troubleshooting methods we have listed above to fix Disney+ error code 42.
Conclusion
In case all solutions above do not work for you, contact Disney Plus Help for assistance. You can go to the Help Centre or contact them on Twitter.
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