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How to Fix Disney Plus Suspicious Activity Issue with Error Code 91, 92 or 93



To ensure that no suspicious account activities are happening, Disney+ is tightening its security features and privacy measures. If Disney Plus encounters an unusual activity or a suspicious sign in with your streaming account or IP address, it will show an error message and prevent you from having access to your account. You will see the error codes 91, 92, or 93.

The following are the error messages shown on error codes 91, 92, and 93 as commonly reported by users.

“Due to a high number of requests, we have temporarily throttled traffic from your IP address. Please try again later (Error Code 91).”

“Due to a high number of requests, we have temporarily throttled traffic from your IP address. Please try again later (Error Code 92).”

“Due to suspicious activity from this account, we have blocked your access. If you believe this is in error, please contact customer service (Error Code 93).”

How to Troubleshoot & Fix Disney Plus Error Codes 91, 92, and 93 Account Blocked Due to Suspicious Activities

Credit: Clément M/Unsplash

If you encounter the streaming error codes 91, 92, or 93, you can try to fix them with the following solutions below. Follow each step one at a time and regain the blocked access to your account in no time.

Solution #1 – Check your Network Connection

To stream on Disney+, you need to have a reliable network connection. Do a speed test and make sure you have at least 5.0 Mbps to stream your favorite TV shows or movies on Disney Plus. If your current WiFi Internet network speed goes below the minimum, try to improve it by rebooting your router and modem. You can also elevate your router or contact your Internet Service Provider.

Solution #2 – Relaunch your Disney+ App

  • Exit the Disney+ app and turn off your streaming device.
  • Wait for at least 3 minutes before you turn on your device.
  • Now, relaunch the Disney Plus app.

Solution #3 – Verify if the Disney Plus Server is Down

Sometimes, the Disney+ server is down hence the reason why you are experiencing the error. You can check the status of Disney Plus on the Down Detector. If the server is down, there is nothing you can do but wait for it to come back.

Solution #4 – Switch to a Different Streaming Device

Are you streaming Disney+ on your smart TV? If you do, you can try switching to your computer or mobile device if you can stream successfully. Error codes may sometimes appear solely on a specific device.

Solution #5 – Install the Latest Disney+ App Version

Check if there are available updates for your Disney+ app. Try to install these updates on your app and reboot your device.

Solution #6 – Verify your Payment Details on your Disney Plus Account

  • Launch any web browser.
  • Go to
  • Login to your account.
  • Navigate to Subscription.
  • Select your current Disney+ account.
  • Now, view your payment details and make sure the information is accurate.

What else did you do to resolve the security error codes and unblock your access to your Disney+ streaming account? You can share your methods with us in the comment section below.


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