HomeFixesHow to Fix Disney Plus Login Error Code 9, 21 or 14

How to Fix Disney Plus Login Error Code 9, 21 or 14



Seeing an error when you try to stream on Disney Plus is frustrating. You look forward to a great time watching your favorite movies but an error message is blocking your way. Today, we will be talking about some of the most common login errors on Disney Plus such as error codes 9, 21, and 14.

What is Disney Plus Sign in Error Code 9

Credit: Windows Dispatch

Disney Plus sign in error code 9 gives you this error message,

“You are no longer logged in to Disney+. To continue watching, please sign in. If the problem persists, visit the Disney+ Help Center (Error Code 9).”

In some cases, you may receive another error code 9 message like this,

“We’re sorry; we could not process your payment using the information you’ve provided. If the problem persists, visit the Disney+ Help Center (Error Code 9).”

If you receive the first error message, you may want to try signing in your account. If you receive the second error message, check the payment information on your Disney Plus account if there are data you need to change.

What is Disney Plus Login Passcode Error Code 21

With Disney Plus error code 21 upon login with a passcode, you will receive this message,

“Sorry, we could not connect you to Disney+ using the passcode you supplied. Please re-enter your passcode and try again. If the problem persists, visit the Disney+ Help (Error Code 21).”

The passcode you are entering is incorrect, so you may want to try again or try resetting your passcode.

Credit: Windows Dispatch

What is Disney Plus Login Error Code 14

Disney Plus login error code 14 will give you this message,

“Sorry, we could not find your email (or password) in our system. Please re-enter your email and try again. If the problem persists, visit the Disney+ Help Center (Error Code 14).”

You may have entered either a wrong email or password. If in case you cannot remember your email or password, try clicking Forget username or password. A new login detail will be sent to your email.

Fixing Disney Plus Login Error Codes 9, 21 and 14

If the above-mentioned solutions do not work, here are general fixes that you may want to try.

Method #1 – Power Cycle Your Devices

  • Turn off and unplug all your devices including your modem and router.
  • Wait for at least 1 minute.
  • Now, plug in your modem and wait for it to fully connect.
  • Do the same with your router.
  • Plugin your device and turn it on.
  • Launch your Disney+ app and check if the error still exists.

Method #2 – Double Check All the Information You are Using

You may be using a different email address than what you are using on Disney Plus. Double check your email address and password. Go to your account on the Disney+ website and check your account information.

Method #3 – Delete Your Disney Plus App and Reinstall

Deleting and reinstalling the Disney+ app will refresh it and delete temporary files or cache that may be causing the error. There are different ways to delete the app, depending on the device you are using. After deleting, search the App Store or Google Play Store for the Disney Plus app and reinstall.

If any of the methods above do not work, try to contact the Disney+ Customer Service. You can send a report through their social media or you can chat or call them.

Which method above helped you fix the error? We would love to know, so drop us a comment below.


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