Streaming movies and shows on Disney+ gives you a lot of options, from original movies to beloved classics. But, it is nothing new for the big streaming service to incur errors along the way. There are different reasons why these problems occur but rest assured that there are always solutions to help you fix the issues. One of these errors is the error code 86.
When you encounter the error code 86 on Disney Plus, you may receive one of these messages:
“We’re sorry; this account has been blocked. Please visit the Disney+ Help Center to review your account details (Error Code 86).”
“We’re sorry, but we could not update your profile at this time. Please double check your profile details and try again. If the problem persists, visit the Disney+ Help Center (Error Code 86).”
The blocked account error on upon login may happen due to several reasons. One is when your account has done something inappropriate or against the terms stated by Disney+ thus preventing your access to your account. Another reason is when the main account holder is under the age of 18. In some cases, their account has been hacked and accessed inappropriately by others.
The second error message may be due to an internal error with Disney Plus. While you are updating your account, an internal error occurs preventing you to add in your information.
How to Fix Error Code 86 Login Error on Disney Plus
If you encounter the error code 86, you might want to try updating your information again if you receive the update error message. You also need to contact Disney Plus Customer Service through email, DisneyPlusHelp@disney.com. They will tell you the reason for the blocked account and inform you of what you need to do. In some cases, you will need to reactivate your account.
Changing your password is also a good time especially if you are suspecting a possible hack to your account. Make sure you use a strong password to prevent it from happening again.
Protect Your Disney Plus Account
Protecting your Disney+ account from hackers can prevent the error code 86 from coming up again. Make sure you have a strong password and regularly change your password. Avoid sharing your account passwords with friends or colleagues. Use two-factor authentication for your account.
What other Disney Plus errors have you encountered that blocked your account? Let us know in the comments below.