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How to Fix Hyperlinks Not Working in Outlook



Managing your emails is easier thanks to Microsoft Outlook. However, there are instances when you try to open hyperlinks from your email and an error happens. A pop up message will appear telling you of restrictions or policies that prevent it. If you have encountered this error, there are ways on how you can fix it.

To recover letters, contacts, meetings, reminders, and other things from the damaged Personal Store Folder of Outlook, you can use the last backup or return to the previous stable copy of the PST file, or try to use Recovery Toolbox for Outlook. With a very high probability, Recovery Toolbox for Outlook can restore an array of data from .pst files to their original state before they were damaged.

How to Fix Hyperlinks Not Working In Outlook

Reasons Why Hyperlink is Not Working in Outlook

One of the reasons why hyperlinks are not working in your Outlook is when a browser is not set as the default program. This means that your Internet browser is not properly registered in your OS hence causing the error.

If you think that you have Internet Explorer as default, the switch happen during installation of Chrome or Firefox. Applications and files installed to these browsers can automatically make them default browsers.

So, how do you fix this error? Check out the solutions below.

Solution 1 – Set a Default Browser

Internet Explorer Set to Default
  • Start the Internet Explorer.
  • Click Tools and select Internet Options.
  • Then, go to Programs and choose Set programs.
  • Click Set your default programs.
  • You will then see the Programs list. Choose Microsoft Outlook and click Set this program to default.
  • Go back to the list and look for Internet Explorer. Highlight it and click Set this program to default.
  • Click OK to save the changes and exit. Check if the problem still persists.

Solution 2 – Run Microsoft Fix It Tool

Microsoft Fix It

Microsoft also has the solution on how to fix problems including Outlook. The Microsoft Fix It Tool is an easy fix that automatically resolves error in your applications. Just download the tool and run or open it. There are fixes offered for Windows 7, Windows Vista, Windows XP, Windows Server 2003 and 2008.

Solution 3 – Reset Settings of Internet Explorer

Reset internet explorer settings

Before performing the reset, make sure that your Internet Explorer and Outlook are set to default programs. See Solution 1 on how to do this.

  • Close Outlook and open your Internet Explorer.
  • Click the Tools icon and select Internet Options.
  • Click the Advanced tab and at the bottom, click Reset.
  • A pop up box will appear to verify. Check Delete personal settings and click Reset.
  • Click Close and allow the process to complete.
  • Once finished, open your Internet Explorer and check if the problem is still there.

Solution 4 – Export and Import a Registry Key


This method requires two process, first exporting your registry key and next, importing it. But, keep in mind that these processes must be done carefully. You will need to back up your registry first before doing this method in case of an error.

Exporting your registry key

  • Use another computer without this error.
  • Click Start and choose Run. You can also press Windows key + R simultaneously.
  • On the box, type regedit and click OK.
  • Click the following registry key: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command
  • Then, on the menu bar, click File. Choose Export.
  • Take note of the location where you will export the file.
  • Type in the file name and click Save.
  • Exit the Registry Editor.

Importing your registry key

  • Copy and paste the registry file to your computer.
  • Double click on the file and select Yes to add the file to your registry.
  • Click Start and choose Run.
  • On the command prompt, type regedit and press OK.
  • Click the following subkey: HKEY_CLASSES_ROOT .html
  • Check if the value of the String (Default) is set to “htmlfile”. If not, add “htmlfile” to the data box and click OK.
  • Exit the Registry Editor and check if the problem still exists.


Did the article help? Let us know in the comments below if the solutions above helped you resolve your Outlook hyperlinks error. If you have other ways to fix the error, share it with us.



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