HomeStreamingFilms & TVHow to Fix Netflix Error M7121-4027 or M7701-1003 on Google Chrome Browser

How to Fix Netflix Error M7121-4027 or M7701-1003 on Google Chrome Browser



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Are you streaming Netflix TV shows and movies on Google Chrome browser? You may have encountered a few errors that blocked you from accessing your favorite films or series. Two of these common streaming playback errors are Netflix error code M7121-4027 or M7701-1003.

What is Netflix Error Code M7121-4027 on Google Chrome

The Netflix error code M7121-4027 indicates that there is information in your Chrome browser that stops it from reaching the Netflix server. It may be a caching issue, conflicting extensions or outdated browser version.

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What is Netflix Error Code M7701-1003 on Google Chrome


When you encounter Netflix error M7701-1003 on your Google Chrome, you will see the message, “Pardon the interruption. We’re having trouble playing Netflix. Please visit chrome://components, find “Widevine Content Decryption Module.” and click on the “Check for update” button.” It points out to some error in your Chrome browser that needs updating.

How to Troubleshoot & Fix Netflix Error M7121-4027 or M7701-1003 on Google Chrome Browser

If you encounter any of these two Chrome Netflix playback errors on your Windows 10 PC or Mac computer, here are some of the troubleshooting methods that will help you fix the issue. Please note, that if you are using Brave browser, Opera or Microsoft Edge you might experience these errors as well. Similar methods apply to any Chromium-based browser.

Solution #1 – Restart Your Computer

This seems basic, but a quick restart can help refresh all your connections and possibly fix the Netflix playback error. Shut down your computer and wait for at least 1 minute. Now, turn it back on and relaunch Netflix on your Chrome browser.

Solution #2 – Clear Netflix Cookies on Google Chrome

  • Open a new tab and enter on the address bar. 
  • It will automatically sign you out of your Netflix account while deleting your cookies.
  • Relaunch Netflix and sign back into your account to start streaming again.

Solution #3 – Check If Your Chrome Browser Allows Protected Content

Screenshot: Windows Dispatch
  • Click the three-dotted icon on your Google Chrome.
  • Go to Settings.
  • Select Advanced at the bottom of the settings page.
  • Go to Privacy and Security.
  • Click Site Settings.
  • Click on Additional Permissions.
  • Look for Protected Content.
  • Check if you see Allow sites to play protected content. If not, go to the Blocked message and turn it on. 

Solution #4 – Check Update for Widevine Content Decryption Module

Screenshot: Windows Dispatch
  • On a new tab, go to chrome://components.
  • Look for Widevine Content Decryption Module.
  • Click Check for an update.
  • If updated, restart your browser and try Netflix. If not, you will need to reinstall Google Chrome.

Solution #5 – Reinstall Google Chrome

  • First, go to the Apps setting of your device and uninstall the Chrome browser.
  • Now, go to and download Chrome.
  • After downloading, recheck Netflix for errors.

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What else did you do to troubleshoot these two Netflix playback errors on Google Chrome? We would love to know more solutions that work. You can let other users know by dropping them in the comments section below.

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