HomeFixesTips on How to Fix Forwarded Emails Not Saved in Outlook Sent...

Tips on How to Fix Forwarded Emails Not Saved in Outlook Sent Items Folder

Author

Date

Are some of your emails not sound in your Sent Items folder? Many users reported that every time they forward an email to someone, they cannot see it appear in the Sent Items folder. It’s missing or not showing up. Outlook is no longer saving and putting a copy of their forwarded emails on the Sent Items folder.

Such an incident and issue will result in not being able to verify if the forwarded message was successfully sent or not. Your recipient may not receive it at all. In some cases, it may not be ideal to re-sent a forwarded message when it has already been sent.

Ways-to-Troubleshoot-Resolve-Forwarded-Emails-Does-Not-Appear-or-Getting-Saved-in-Sent-Items-Outlook-Folder
Photo credit: Solen Feyissa/Unsplash

Ways to Troubleshoot & Resolve Forwarded Emails Does Not Appear or Getting Saved in Sent Items Outlook Folder

One of the main reasons why your forwarded messages are not showing up and are not saved in Outlook sent items folder is the disabled feature in the settings. The option to save forwarded emails might not be currently enabled in the settings menu of your Outlook client.

Fortunately, there are also ways for you to troubleshoot the problem and fix the error with your emails. You can check out the different methods below to fix the sent folder issue if it no longer saving your emails when you forward them.

Solution #1 – Turn On Save Forwarded Messages Option in Outlook

  • Launch Outlook website or app on your device.
  • Tap or click the File tab.
  • Select Options.
  • On the left side, choose Mail.
  • Go to the right side, and navigate to the Save Messages section.
  • Look for the Save Forwarded Messages option and check the box next to it.
  • Tap or click OK.

Solution #2 – Edit Sent Items Settings in Outlook

  • On your Outlook mail client, go to File.
  • Select Options.
  • Choose Mail.
  • Navigate to the Save Messages section.
  • Check the box next to Save Copies of Messages in the Sent Items Folder.
  • Click OK.

Solution #3 – Enable the Save Forwarded Messages Option via Group Policy

Before you edit the settings on your Group Policy, you need to download the Administrative Templates first.

  • On your web browser, go to https://www.microsoft.com/en-us/download/details.aspx?id=49030.
  • Click the Download button.
  • After downloading the file, extract the admintemplates_32bit.exe or admintemplates_64bit.exe file to a file on your local disk.
  • Launch the File Explorer.
  • Go to C:\Windows\PolicyDefinitions.
  • Now, copy the ADMX file based on the version of your Outlook. Here are the references:
    • Office 2016, Office 2019, Office LTSC 2021, or Outlook for Microsoft 365 – Outlk16.admx
    • Office 2013 – Outlk15.admx
    • Office 2010 – Outlk14.adm
  • For ADML files, go to C:\Windows\PolicyDefinitions\xx-xx. (xx-xx is a language culture name, such as en-us for English (US)) Here are the references:
    • Office 2016, Office 2019, Office LTSC 2021, or Outlook for Microsoft 365 – Outlk16.adml
    • Office 2013 – Outlk15.adml
  • Open the Group Policy Management Console.
  • Go to User Configuration and expand Administrative Templates.
  • Expand your Microsoft Outlook version.
  • Expand the Outlook Options.
  • Open Preferences.
  • Expand Email Options.
  • Choose the Advanced Email Options node.
  • Double-click More save messages.
  • Choose Enabled.
  • Turn on Save Forwarded Messages.
  • Click OK.

Solution #4 – Turn Off Cached Mode in Outlook

  • On your Outlook, navigate to File.
  • Select Account Settings.
  • Choose Account Settings again.
  • Navigate to the Email tab.
  • Choose your Exchange account.
  • Click Change.
  • Uncheck the box next to Use Cached Exchange Mode.
  • Click Next.
  • Select Finish.

Do you have other ideas on how to troubleshoot and fix the Outlook sent items error on forwarded messages? You can tell us in the comment section below.

Related

More From

Fix Configuring OneDrive Personal Vault 0x80070490 Error Code

Keeping our files secured is of utmost importance. There are numerous options for storing our documents both online and locally, but sometimes, there are...

How to Fix Roblox App Server Error Code 267, 523, 524 or 529

Whether you are a kid or someone young at heart, if you love to create things, nothing can get in the way of it....

Fixing “Can’t Keep Up! Is the Server Overloaded” Error on Minecraft

Minecraft is undeniably one of the best games played by millions of gamers all over the world. With more adventures and challenges to look...

Fix: Your Video File is Not Compatible Uploading Error on Twitter

You can gain more followers on Twitter if you are uploading entertaining videos on your account. Unfortunately, some Twitter users cannot upload their videos...

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Recent Articles

Stay Connected

Trending