HomeFixesHow to Fix WhatsApp Desktop App Video Call Not Working Issue

How to Fix WhatsApp Desktop App Video Call Not Working Issue



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Been trying to make a call on your WhatsApp desktop app but it’s not coming through? There may be issues with the calling app, your device, or your Internet connection.

WhatsApp is a free communications platform owned by Facebook that allows you to make voice or video calls and send text messages. You can download the app on a mobile phone, tablet, or computer without paying anything, and connect with your family or friends without the added cost as long as you have Internet through mobile data or WiFi.

Image credit: WhatsApp

You can make desktop video calls and meetings on WhatsApp if you are using your Mac computer or Windows PC. All you have to do is download and install the WhatsApp dedicated desktop app to your computer, and you are good to go.

But, if you try making video calls, and nothing is showing on your computer screen or the app is not working, you can follow the solutions below.

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Fixing WhatsApp Desktop Video Calling Feature Not Working Problem on Windows PC or Mac Computer

To use and make video calls, meetings, or videoconferencing sessions on WhatsApp, you need to have a reliable Internet network connection, a working camera on your computer, and a microphone.

Let’s check out the methods below to learn how you can troubleshoot and fix the problem if your video calls are not working on the WhatsApp desktop app.

Method #1 – Relaunch the WhatsApp Desktop App on Mac or PC

Exit the WhatsApp desktop app on your Windows 10/11 PC or iMac/MacBook computer and wait for a few minutes. Now, try to relaunch it and make a video call to see if the quick refresh works.

Method #2 – Power Cycle your Computer & Network Devices

  • Exit the WhatsApp desktop app.
  • Shut down your computer.
  • Unplug your router and modem, and wait for at least 3 minutes.
  • Plug your router and modem back in, and connect to the Internet.
  • Turn on your computer and relaunch the WhatsApp desktop app.

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Method #3 – Reset the WhatsApp Desktop App on PC

  • Click the Start button on your Windows PC.
  • Navigate to Settings.
  • Select Apps.
  • Go to Apps & Features.
  • Look for WhatsApp.
  • Click the Advanced options.
  • Select Reset.

Method #4 – Check WhatsApp Permission to Use Microphone and Camera

On Windows 10/11 PC

  • Click the Start button.
  • Go to Settings.
  • Select Privacy.
  • Choose Microphone.
  • Look for the Allow access to the microphone on this device option.
  • Select Change.
  • Look for Microphone access for this device and turn it on.
  • Now, look for Allow apps to access your microphone and turn it on.
  • Go back to Privacy.
  • Choose Camera.
  • Go to Allow access to the camera on this device.
  • Choose Change.
  • Go to Camera access for this device, and turn it on.
  • Go to Allow apps to access your camera, and turn it on.

On Mac

  • Click the Apple logo at the top left corner of your Mac.
  • Go to System Preferences.
  • Select Security & Privacy.
  • Click Privacy.
  • Choose Microphone.
  • Look for the allow access to microphone option and check the box next to it.
  • Look for the turn-off access for that app and uncheck the box next to it.
  • Go back to Privacy.
  • Select Camera.
  • Check the box next to the access to microphone option.
  • Uncheck the box next to turn off access for that app.

Method #5 – Update your WhatsApp Desktop App

On Windows 10/11 PC

  • Go to the Microsoft Store.
  • On the top right corner, click the three-dotted icon.
  • Select Downloads and updates.
  • Click Get Updates.
  • Wait for Microsoft to download available updates.

On Mac

  • Go to the App Store.
  • Go to the sidebar and select Updates.
  • Look for WhatsApp and click Update next to it.

Method #6 – Reinstall the WhatsApp Desktop App

If none of the solutions above work, you can uninstall the WhatsApp desktop app and reinstall it.

What did you do to fix the WhatsApp app error on your laptop or desktop computer? You can share your methods with us down below.

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