Wyze cameras have become handy for both security and monitoring purposes. Whether you want to keep a close eye on your kids while they’re playing in their room, or you need tight security for your office, these CCTV cameras with their special features can come in handy.
But despite their advanced technology, Wyze cameras still encounter some issues now and then. Error codes -20010, -27, or 13 are common complaints among users, and have something to do with a failed connection to the WiFi internet network.
How to Troubleshoot Camera Connection Failed Issues & Fix Wyze Cam Error Code 20010, 27 or 13
If you’re struggling with one of these error codes on your camera, you’re in the right place. Try the following fixes to troubleshoot, fix and remove error code 20010, 27 or 13 from your Wyze cam.
Connect Your Phone/Tablet to a 2.4 GHz Network
For iOS users, launch the settings app and check the network name by tapping on the WiFi option.
For Android users, proceed to Settings and then tap on Wireless & Network to check your network name.
The network is 2.4GHz if you only see one. But if there are several networks, see to it that these are not named 5GHz, 5G, or anything else with the number 5 in their name. Avoid connecting to these networks to fix the error codes.
Check the WiFi Router
This next step might sound a bit complex, so it is often recommended only to advanced users. For this, you have to log in to the settings of your router itself. Just like with your phone, you also have to ensure that your router works on a 2.4GHz network. Take note that all routers have different addresses for accessing them. You also have to know the password for it to work.
Forget All Connected Wi-Fi Networks
Forgetting the WiFi networks connected to your Wyze camera might get rid of the annoying error codes. If you’re on Android, go to Settings, and then General. Tap on Reset and choose Reset Network Settings.
If you’re on iOS, launch the Settings App and look for General Management or System. Select Reset or Reset Options and choose Reset Network Settings.
Power Cycle Your Wyze Camera
Power cycling your Wyze camera is an important step to fix error codes -20010, -27, or 13. All you have to do is unplug the camera from its power source, and wait for several seconds before plugging it back in.
Restart the Wyze App
You can also try to restart your Wyze app and check if this will get rid of the connection failed error codes. Simply close the app or force stop it, and open it again.
Restore Wyze Cam or Pan Camera to Default Factory Settings
Finally, if none of the steps above resolved the problem, your last course of action is to restore your device to its default factory settings. A factory reset or hard reset will remove all existing data, though, so make sure you create a backup before you proceed.
Seeing the connection failed error codes -20010, -27, or 13 on your Wyze camera can be very frustrating and even annoying, especially when you are sure that you did things correctly. Just follow the steps above so you can start using your camera right away and experience its unique perks.