Getting an error when streaming on Netflix will sometimes make you worry. Is there a problem with my account? What is wrong with my device? Don’t I have a good Internet network connection? These concerns may help and contribute to some extent with these issues on Netflix, but there are also other reasons why there is a problem with your online streaming right now.
If you are watching your favorite Netflix content on your Windows 10 or 11 PC, you will sometimes encounter the error codes U7111-1331 & U7111-1331-5057. Both error codes may look the same but have different meanings.
When you see the error code U7111-1331, it comes with the error message, “Whoops, something went wrong… We’re having trouble playing this title right now. Please try again later or select a different title.” The error code U7111-1331 pertains to an issue concerning the Netflix video you want to watch.
If you have the error code U7111-1331-5057 appearing on your computer screen, you may have overlooked installing the latest Microsoft updates on your Windows operating system.
How to Troubleshoot & Resolve Netflix Error Code U7111-1331 & U7111-1331-5057 on Windows 10/11 PC
You can troubleshoot the error codes U7111-1331 & U7111-1331-5057 on Netflix and continue streaming your favorite TV shows or movies. Follow each solution one at a time on your PC and check if it fixes the issue or not.
Solution #1 – Play a Different Title
If the error comes with the specific TV show episode or movie you are watching, then you can report the problem to Netflix.
- Look for a different title on your Netflix library and check if the error exists.
- Try playing another title to check if it also comes with the same issue.
- If not, navigate to your account.
- Go to Viewing Activity.
- Look for the video that has an error.
- Click Report a Problem.
- Try to report to Netflix that the title comes with the error code.
Solution #2 – Update the Netflix App for Windows PCs
- For Windows 10 users, click the Start button.
- Select Microsoft Store.
- Click the three-dotted icon or the More button.
- Go to Downloads and Updates.
- Look for Netflix and click the Download button next to it.
- Relaunch your Netflix app.
- For Windows 11 users, navigate to the Microsoft Store.
- Select Library.
- Look for Netflix and click the Update button.
- Relaunch Netflix.
Solution #3 – Update your Web Browser
If you are streaming Netflix via its website, you can update the web browser you use for streaming.
- For Google Chrome browsers, navigate to the Settings menu.
- Select Help and go to About Google Chrome.
- Now, follow the update instructions.
- On your Mozilla Firefox browser, click the Menu button.
- Go to Help and select About Firefox.
- Click Restart to Update Firefox.
- If you are using the Microsoft Edge browser, click the Settings button.
- Select About Microsoft Edge.
- Wait for your browser to install the updates.
- For Opera, click the Opera icon.
- Navigate to Help and select About Opera.
- Click the Relaunch Now button after installing the updates.
Solution #4 – Update your Windows PC
- Click the Start button.
- Go to Settings.
- Select Windows Update.
- Click Check for updates.
- Install available updates.
- Restart your Windows PC.
What else did you do to fix the Netflix error on Windows 10 or 11 computers? You can share your solutions with us below.