Fix AirTag Not Reachable, Move Around to Connect Issue

AirTag is a small, Bluetooth-enabled device designed by Apple that helps you track and locate your lost items. However, sometimes users may encounter an issue where the AirTag is not reachable, prompting the message ‘Move Around to Connect.’ This can be frustrating, but fortunately, there are a few steps you can take to fix this tracker device problem.

What Are the Causes of this Apple AirTag Tracker Problem?

There are several reasons why you may be encountering the “Move Around to Connect” tracking issue with your Apple AirTag tracker. Some of the most common causes include:

Distance

If your Apple AirTag tracking device is too far away from your iPhone or iPad, it may not be able to establish a connection.

Obstructions

Walls, furniture, and other objects can block the Bluetooth signal between your AirTag and device, making it difficult to establish a connection.

Battery

If the battery in your AirTag is low, it may not be able to maintain a stable connection with your device.

How to Troubleshoot Tracker Problem and Fix AirTag Not Reachable, Move Around to Connect Issue

If you’re experiencing the “Move Around to Connect” error message with your Apple AirTag, there are several steps you can take to troubleshoot the issue and finally fix it. Here’s what you can do:

Remove and Re-Add the AirTag to Your Apple ID

One of the first things you should try is removing and re-adding the AirTag to your Apple ID. To do this, follow these steps:

1. Open the Find My app on your iPhone or iPad.
2. Tap on the AirTag that’s experiencing the issue.
3. Scroll down and tap on “Remove Item.”
4. Confirm that you want to remove the AirTag.
5. Now, tap on “Add Item” and follow the on-screen instructions to re-add the AirTag to your Apple ID.

After re-adding the AirTag, try to connect to it again and see if the issue is resolved.

Hard Reset AirTag

To perform a hard reset or factory reset on your Apple AirTag tracking accessory device, you need to:

1. Remove the battery by pressing down on the battery cover, which is the part with the Apple Logo, and rotating it counterclockwise.
2. After removing both the battery and the cover, insert the battery back in and press down until you hear a sound indicating that the battery is connected.
3. To complete the hard reset process, remove and replace the battery four more times, totaling five times. On the fifth insertion, you will hear a distinct sound, indicating that the AirTag is ready to be paired again.
4. Once you hear the distinct sound, replace the battery cover and rotate it clockwise to secure it. With these easy steps, you can successfully perform a hard reset on your AirTag.

Put the Apple AirTag Device into Lost Mode

If you’re still unable to connect to the AirTag, putting it into Lost Mode may help. Lost Mode enables the AirTag to emit a sound to help you locate it. Here’s how to put the Apple AirTag tracker into Lost Mode:

1. Open the Find My app on your iPhone or iPad.
2. Tap on the AirTag that’s experiencing the issue.
3. Scroll down and tap on “Lost Mode.”
4. Follow the on-screen instructions to enable Lost Mode.

Once the AirTag is in Lost Mode, try to connect to it again and see if the issue is resolved.

In Closing

If you continue to experience issues, don’t hesitate to reach out to Apple support for further assistance.

By following the above steps, you should be able to establish a stable connection between your AirTag and your mobile device!