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How to Fix Apple TV App Not Working on Roku TV and Device

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Apple TV is not just available with iOS devices but it is also compatible with other streaming devices like Roku. Now, if you have a Roku TV or a Roku streaming player at home, you can enjoy using it with your new Apple TV and access tons of fresh content including Apple TV Plus. But, you have to make sure that you are using a compatible device to the right Apple TV model.

Many users have complained that their Apple TV app is not working on their Roku device. In some cases, the error occurs after signing in their account. In other cases, they say that some videos cannot be viewed on their device when using Apple TV Plus or they are unable to log in to their account at all.

Apple-TV-Plus-Video-Unavailable-Roku-TV-Device

If you have experienced the same problem, there are ways on how you can fix it. Check out the methods below on how you can fix the Apple TV app issue on your Roku device.

Fix Apple TV App and Apple TV Plus Not Working on Roku

Method #1 – Restart Your Roku Device

How-to-Clear-Cache-on-Roku
Image / Roku
  1. To restart your Roku device, locate the Home button on your remote and press it five times.
  2. Now, press the Up arrow only once.
  3. Press the Rewind button two times.
  4. Look for the Fast Forward button and press it twice.
  5. Your Roku device will restart. After the process is finished, you can try launching the Apple TV app.

Take note that the method will not only restart your Roku device, it will also clear the cache. So, if you want to clear the cache on your Roku, you can follow the same process.

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Method #2 – Uninstall and Reinstall Your Apple TV App

  1. On your remote, press the Home button.
  2. Look for the Apple TV App.
  3. Once you have highlighted the app, press the Star button on your remote. It will launch the Options Menu.
  4. From there, choose the Remove Channel.
  5. Confirm your action.
  6. Restart your Roku.
  7. Now, you can reinstall the Apple TV App.
  8. On your remote, press the Home button.
  9. Navigate to the Streaming Channels on the left side of the screen.
  10. You can either search for the Apple TV app on the list of use the search box and type Apple TV.
  11. Press the OK button on your remote to open the app.
  12. Select Add Channel.
  13. After you have successfully installed the app, sign in.
Uninstall-Reinstall-Your-Apple-TV-App-on-Roku
Credit: Windows Dispatch

Method #3 – Make Sure you Are Using the Right Apple ID

Some people have more than one Apple ID. If you have more than one Apple ID, you may have entered the incorrect ID to sign in on your Apple TV app. Sign out your account first and sign in the right ID.

Method #4 – Update Your Roku Device

Roku-Device
Image / Roku
  1. Go to the Settings.
  2. Select System and choose System Update.
  3. Make sure your Roku device has the latest software version. Install any available updates.
  4. After updating your Roku, restart the device and try signing in to your Apple TV app.

Which of the methods above helped you fix the Apple TV error on Roku? Let us know in the comments below.

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18 COMMENTS

  1. my apple tv app was working yesterday on both of my sony tvs and today they will not load the apple tv to watch anything. I signed up AMC+ on the apple app and am unable to use that also as apple tv wont load. whats up apple?????

  2. Apple definitely broke some of the connections to Roku TV intentionally. My TCL Roku TV worked previously with the Apple TV app and now all I get is “Verification Failed” errors when trying to log in. There is no fix in sight. All my credentials are correct and I’ve done all troubleshooting possibilities. Pretty disgusting.

  3. Same, my apple tv app on Roku will not work as of today. I’ve tried everything. It seems like the newest update to Apple TV app on roku might have something to do with it. It’s irritating. I have a free trial on for AMC+ thru Apple TV that is due to charge tomorrow and I cannot get in. I don’t have apple anything else. I’ve just used the app on roku since December of last year and it worked perfectly until today. Through hours of trying to fix it I’ve found many complaint of this same issue with no results on an actual fix. Guess my free year that will expire next month doesn’t need consideration as I have no other way to watch it except thru roku. This is garbage

  4. I just redeemed a three month AppleTV+ offer that came with my TCL Roku TV. It will not let me log in on the TV even though that same Apple ID/password works just fine everywhere else. First I checked for updates on the TV, but none were available. Then I deleted the Apple TV app and added it back again. Didn’t help. I have put that password in over and over and over, but it won’t work on the TV. My subscription expires February 27, 2021 and it shows in iTunes so the redeeming worked OK.

  5. I tried all of these and none worked. It’s really strange because I can get some shows and episodes to play, but for whatever reason, some will not.

  6. I have tried every “fix” possible that I have found – here, Roku community boards, Apple support… I can’t play any new content or new seasons to previously watched series. The odd thing is that I can play some of the shows/movies I previously watched. So what gives?? Ugh

  7. Same thing happened with me. I start 1 episode of a series and none of the others play. States network error. Will still play free and paid movies and first episodes of series. Apple support states this is the first time hearing about this problem. Obviously not true as the above shows. Tried all the fixes throughout the internet including the above thread. Nothing worked. Apple says it must be ROKU’s issue. ROKU support not easy to access by phone.

  8. None of these worked for me. I ended up doing a factory reset on my Roku device which resolved the issue. However, the first option did help improve the issues on other Roku devices. Thanks.

  9. I pay for Apple TV I can use it on my Apple devices and my Samsung tv but when I tried loading it on the roku device so my parents could use it when I move 7hours away. After getting the app it won’t even open. I’ve tried all the troubleshooting steps I’ve seen and it still won’t even open. Why is it available on Roku if it doesn’t even work???????

  10. I have restarted device twice.
    I have removed AppleTV and reinstalled it.
    Still will not load! It shows loading to 100% and then just goes back to Home Screen!

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