There is more to Google Drive than just storing files. You can play a video in different formats including MOV, AVI, and MPEG4. All you have to do is upload your videos and play.
Still, some users have encountered an error when they try to play a video on Google Drive. Since you are here, you may have gotten the same error message. The Google Drive error “Whoops! There was a problem playing this video” is very common to users of the cloud storage service. But, there are several ways on how you can fix the issue easily.
Read and follow the solutions below to find out how you can fix the error when playing a video on Google Drive.
How to Fix Google Drive Error “Whoops! There was a problem playing this video”
Solution #1 – Check Your Internet Connection
Your video playing may be interrupted by a poor connection. To verify your network connection, do a speed test. You can also open a different tab and try playing a video from another website.
Solution #2 – Use a Different Browser
It helps to check if the problem is with your current browser or not. If you have another browser, try opening your Google Drive there and play the video. If you do not have another browser, choose a browser you want to install and go to their official website. Download and install.
Solution #3 – Open your Google Drive in Incognito Mode
Browsers have incognito or privacy mode that you can use so that activities are not stored in your history. To open an incognito mode, launch your browser and press the keys Ctrl + Shift + P. In some browsers like Chrome and Opera, use N instead of P.
Solution #4 – Open Using a Different Window
In some cases, it also helps to play the video from a different window.
- Go to your Google Drive and navigate to the video you want to play.
- On the upper right corner, click the three-dotted icon.
- Select Open in a new window.
- Try playing the video if the error still exists.
Solution #5 – Clear Your Browsing Data
One of the reasons why you encounter the problem is due to corrupted cache and helps to clear your browsing data.
- Open Google Chrome.
- Click the three-dotted icon on the upper right corner.
- Select More tools.
- Click Clear browsing data.
- Go to the Advanced tab.
- In the Time Range, select All Time.
- Check the boxes beside Cookies and other site data and Cached image and files.
- Click Clear data.
- Restart your browser.
In other browsers, the process of clearing your browsing data is the same. Navigate to your browser’s setting to find the clear browsing data option.
Solution #6 – Disable Extensions/Add-ons
- Open your browser and click the Menu button or the three-dotted icon.
- Click Extensions or Add-ons.
- Now, check the extensions that you want to disable and click Remove.
- Restart your browser.
Which solutions above help you fix the Google Drive error? Tell us in the comments below.