Disney Plus is not exempted from issues and problems when streaming movies using the app. You may encounter an error that blocks you from accessing your account or you may be interrupted by an error when you are trying to watch a show.
Some of the most common error codes in Disney Plus that might have similar causes and solutions are error codes 11, 22, 28, 35 and 36. Any of these errors often appears to users when they are trying to watch a show on Disney Plus.
What is Disney Plus Error Code 11
Error code 11 on Disney Plus means that the content you’re trying to watch is not currently available in your region. This could be a rights issue and comes with the error message:
“We’re sorry, this video is not available in your region. If you think you are seeing this message in error, visit the Disney+ Help Center (Error Code 11).”
What is Disney Plus Error Code 22
Disney Plus error code 22 entails that the video you are trying to access cannot be played at this time due to ratings restrictions or rights availability. It comes with this error message:
“We could not complete your request at this time. The particular title may be restricted. Please try again. If you think you are seeing this message in error, visit the Disney+ Help Centre (Error Code 22).”
What is Disney Plus Error Code 28
Error code 28 means that Disney Plus had a problem finding the movie or TV show you’re trying to watch. It comes with this error message:
“We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 28).”
What is Disney Plus Error Code 35
Disney Plus error code 35 on the other hand, means that the show you are trying to watch is not available right at this moment. This could be caused by some rights availability issue or internal system problem on Disney Plus’ side. It comes with this error message:
“We’re sorry; this video is not currently available. If you think you are seeing this message in error, visit the Disney+ Help Centre (Error Code 35).”
What is Disney Plus Error Code 36
Error code 36 simply means that you are trying to watch a restricted content so an error message is blocking your way. It comes with this error message:
“We’re sorry, but you are not authorized to view this video. If you think you are seeing this message in error, visit the Disney+ Help Centre (Error Code 36).”
If you encounter any of these issues on Disney Plus, follow the methods below on how to fix it.
Fixing Disney Plus Error Codes 11, 22, 28, 35 and 36
Solution #1 – Check the Availability of Content in your Area
Disney Plus was gradually launched in different countries starting in the United States, Canada, and the Netherlands. It eventually penetrated Australia and Europe, making its way to countries like the UK, Italy, Germany, and France. Over the next 2 years, it will expand to Latin America and Asia-Pacific.
Despite its global reach, not all contents are allowed in some countries. There are movies that are not allowed in the Netherlands and France due to their existing law. If you are facing the error code 35/36, check if the content that you want to watch is available in your country.
Solution #2 – Disable the Kids Mode
The Kids Mode is an excellent feature in Disney+, as it filters content and makes sure our kids only watch wholesome shows. But, if you are also using the Kids Mode when watching Disney Plus, your content results are also limited.
First, check the account that you are using. You may be using the Kids Mode account. You will need to go back to your regular profile. If not, go to Edit profiles and toggle the button to Off for Kids Profile.
Solution #3 – Check your VPN
If you are using a VPN, make sure that it is supporting Disney Plus. In some cases, it is best to disable the VPN.
If the solutions above do not work for you, wait for several minutes before trying to access the movie again. Otherwise, contact Disney+ support to help you. It may be an internal error on their part that only they can explain.
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