HomeFixesHow to Fix ERR_CERT_SYMANTEC_LEGACY Connection Privacy Error on Google Chrome

How to Fix ERR_CERT_SYMANTEC_LEGACY Connection Privacy Error on Google Chrome



Are you getting the NET::ERR_CERT_SYMANTEC_LEGACY privacy and security error code when visiting a website through Google Chrome? It is another type of SSL Certificate error. The warning means that Google Chrome web browser does not trust or recognize the Symantec SSL/TLS privacy certificate of the website, so it shows the error message,

“Your connection is not private
Attackers might be trying to steal your information from example.test (for example, passwords, messages, or credit cards).


One of the reasons why you are getting the NET::ERR_CERT_SYMANTEC_LEGACY connection privacy error message is the outdated SSL certificate of the website. The website owner may no longer update or maintain the site, hence the certificates remain as before. Symantec certificates also expire, and you may be visiting a website running with an expired certificate.

How to Troubleshoot & Resolve NET::ERR_CERT_SYMANTEC_LEGACY Your Connection is Not Private Error on Google Chrome Browser

The “Your connection is not private” issue may be with the website’s end. However, there are also some factors from your side, which may contribute to the error. You can try to troubleshoot the Chrome browser issue with several methods below.

Solution #1 – Edit your Time and Date

Go to the Date and Time settings of your device. Now, check if the date and time are accurate. You can set it to synchronize it with the Internet Time Server automatically.

Solution #2 – Verify the Issued Date of the Website’s Symantec Certificate

  • On the website with the Symantec error message, click the Not Secure prompt on the address bar.
  • Select Certificate.
  • Navigate to the General tab.
  • Look at the Issued date and check if it is before or after June 1, 2016. Google Chrome version 66 and later suspends Symantec certificates issued before June 1, 2016.

Solution #3 – Disable Google Chrome Browser Extensions

  • Launch your Google Chrome browser.
  • Click the three-dotted icon on the upper right side.
  • Select More Tools.
  • Choose Extensions.
  • Look for possible problematic extensions and click the Remove button next to it.
  • Restart your Chrome browser.

Solution #4 – Clear the Cache on your Chrome Browser

  • On your Chrome browser, click the three-dotted icon.
  • Navigate to Settings.
  • Select Privacy & Security.
  • Choose Clear Browsing Data.
  • Check the boxes next to cache, browsing data, and cookies.
  • Click Clear Data.

Solution #5 – Switch to a Different Web Browser

If you have another browser on your device, you can try to open the website there. Sometimes, websites may have problems with one browser but still work with others. You can switch to Mozilla Firefox or Safari and other Chromium browsers like Microsoft Edge, Opera, and Brave.

Solution #6 – Reset Google Chrome Settings

Resetting your Chrome browser means the settings will revert to their factory default. If you are willing to erase all customizations in your Google Chrome, you can follow the steps below.

  • Navigate to the Settings menu.
  • Select Advanced.
  • Choose Reset and Clean Up.
  • Select Reset settings to their original default.
  • Click Reset Settings.

Did any of the solutions above work? Is the problem with the website or with your end? We love to hear your story! You can share it in the comment section below.



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