Few things are as distressing as your trusty Google Pixel 2 or 2XL device suddenly freezing up, getting stuck in a reboot loop, or displaying the dreaded black screen.
When your smartphone is unresponsive or won’t power on properly, it’s natural to feel frustrated and worried you may have lost important data and access to apps you rely on each day.
But while serious, many common Google Pixel mobile phone problems can be resolved with simple troubleshooting steps you can perform yourself at home to get out of the bootloop cycle.
How to Troubleshoot and Fix Google Pixel 2 or 2XL Phone Black Screen, Unresponsive, Frozen or Stuck in Boot Loop Issue
Attempt a Force Reboot
- Press and hold the power button nonstop – even if your screen is completely black and unresponsive.
- Continue holding the button down for roughly 8-10 seconds until you feel a vibration.
- When your Pixel reboots, release the button. This abruptly cuts power and restarts your device to fix software freezes.
Boot in Safe Mode to Eliminate Other Problems
Safe Mode isolates problems caused by apps recently added to your Pixel. It loads only the original software and apps included with your device.
- With your Pixel powered on, press and hold the power button.
- When the power off menu pops up, continue holding the button.
- You’ll see a “Reboot to safe mode” option – select this to restart your Pixel in safe mode.
If your issues disappear when booted in Safe Mode, a third party app is likely the culprit. Uninstall recently added apps until you identify the problem app.
Reset Mobile Device to Default Factory Settings
If you’ve exhausted other options, erasing your Pixel with a factory reset can fix deep-seated software issues.
- Backup essential data first – this will wipe your device!
- Go to Settings -> System -> Reset options
- Select “Erase all data (factory reset)” to permanently delete ALL data and restore factory settings.
Factory reset is the last resort, but can resolve problems even Safe Mode cannot fix.
Try Charging with Alternate Power Source
Loose charging cables, faulty outlet adapters, and bad USB ports cause more smartphone issues than you may realize.
Before you go to extreme measures, connect your Pixel to another power source.
- Try a different wall adapter if possible.
- Use a computer’s USB port and cable to charge your device.
- If your Pixel begins charging, the issue is with your old power setup.
Don’t overlook these simple solutions in your frustration! Checking cables, chargers, and ports can provide an quick fix.
Though this covers many DIY fixes for common Pixel problems, some issues require professional repair if these steps don’t work. Extensive troubleshooting and technical expertise is needed for more complex problems.
Don’t lose hope if your Pixel still won’t power on normally after trying these troubleshooting tips. Many problems require combining several techniques to fully diagnose and repair. Persistence and methodically trying different solutions is key to reviving an unresponsive device.
But if you’ve exhausted all options to no avail, escalating to a certified repair technician may be your best option to get your beloved Pixel up and running again.