Just received a Google Play gift card but can’t redeem it to pay for your purchases due to error code OR-RGCA-04 or OR_CCR_53? Don’t sweat it – this frustrating issue can likely be resolved with a few simple troubleshooting steps.
When you attempt to redeem a gift card on the Google Play Store and receive a payment redemption error, it typically indicates:
- There is a problem with the gift card code and it’s not redeemable
- Your Google account is restricting the redemption
Luckily, in most cases you can fix Google Play gift card payment errors on your own without contacting customer support. Try these solutions to successfully redeem your credits.
How to Troubleshoot and Fix Google Play Gift Card Error Code OR-RGCA-04 or OR_CCR_53
Verify the Gift Card Code
Double, triple, and quadruple check that you entered the gift card’s redemption code precisely correct. With longer codes, it’s easy to accidentally switch a letter or number, resulting in an error.
Carefully type or copy and paste the code directly from the back of the gift card or email delivery. Verify each character matches, paying close attention to similar looking letters/numbers like 0/O, 1/I, and 5/S.
Fixing just a single incorrect digit in the code will often resolve the redemption error.
Check Your Google Play Balance
Before troubleshooting further, login to your Google account and visit your Play Store payment settings.
Navigate to the payment methods section and view your current Play Store balance.
If the gift card value has already been added to your balance, the code was successfully redeemed despite the error message.
Try Redeeming on Your Mobile Device
Sometimes Google Play gift cards can only be redeemed directly through the Play Store mobile app, not on desktop.
Open the Google Play Store on your Android or iOS device. Go to the main menu > Payment Methods > Redeem Gift Code.
Carefully enter the code again on mobile. If it works here, simply required redeeming through the app.
Contact Google Play Support
If you still receive error OR-RGCA-04 or OR_CCR_53 after verifying the code and trying mobile redemption, you’ll need to contact Google for help.
Reach out to their Play Store support team via live chat or by submitting an email ticket. Explain your gift card issue and error code.
Google can further investigate on their end and reactivate the gift card if needed. This should finally allow you to redeem the credits.
Confirm Your Play Store Balance Limit
Google Play balances have redemption limits based on your country. In the U.S., you can’t redeem gift cards if your balance would exceed $2,000.
Check your current balance again. If it’s near the limit already, a large gift card may trigger an error when redeeming.
You’ll need to spend down your balance first by making purchases before adding more funds with gift cards. This prevents hitting the cap.
Make Sure You’re on the Correct Account
When redeeming Google Play gift card codes, you need to be signed into the specific Google account you want to add the credits to.
If you’re trying to redeem on the wrong account, it will cause an invalid code error.
Double check you are logged into the proper Gmail address that you want the gift card funds going towards. Then re-enter the code while on the correct account.