HomeFixesHow to Fix Samsung Account Processing Failed Sign in Error

How to Fix Samsung Account Processing Failed Sign in Error



Owning a Samsung phone allows you to create your Samsung personal account. It enables you to access your account status and maintain your profile on mobile and desktop. But, some users have encountered the Samsung Account Processing Failed error on their mobile devices.

There are different reasons for the account processing failed error on Samsung phones. It may be due to an error during a firmware or system update. It may be because of conflicting apps or you maybe encountered it after a factory reset.

Fix Samsung Account Processing Failed Error


If you recently encounter the Samsung Account Processing Failed Error, fortunately, there are ways on how you can fix the issue. Follow each method one at a time to see which one can help you solve the problem.

Method #1 – Restart Your Samsung Device

Credit: Samsung

A simple restart on your device will help refresh the Android system processes and delete temporary files that may cause the problem. To restart your Samsung Galaxy phone, press, and hold the power button. Tap Restart. Wait for the reboot to finish before relaunching your Samsung Accounts.

Method #2 – Delete Cache in Your Galaxy Apps

Credit: Windows Dispatch
  1. Navigate to the Settings of your Samsung device.
  2. Open the Applications Manager.
  3. Select Galaxy Apps.
  4. Go to Storage.
  5. Tap Clear Cache.

Method #3 – Force Stop Other Applications

Credit: Windows Dispatch

If you suspect a previously opened app that may be causing the issue, you can force stop it.

  1. Open the Settings.
  2. Go to the Applications Manager.
  3. Look for the app that you suspect and tap to open it.
  4. Tap the Force Stop button.
  5. Restart your device.

Method #4 – Reinsert the SIM

Credit: Freepik

Another possible cause of the issue is your SIM card. Reinserting it can help refresh its connection to your device.

  1. Turn off your Samsung device.
  2. At the back of your phone, open the panel and remove the SIM card.
  3. Turn on your phone and connect to WiFi.
  4. Sign in to your Samsung account.
  5. Once you have done successfully, sync your account.
  6. Now, insert your SIM card again.

Method #5 – Login to Your Account Via Web Browser

Credit: Windows Dispatch
  1. On your computer browser, go to https://account.samsung.com/membership/intro.
  2. Sign in to your Samsung account.
  3. Once done, try checking your Samsung account on your mobile phone.
  4. If the problem still exists, open the Settings of your mobile phone.
  5. Go to Lock Screen and Security.
  6. Tap Secure Lock Settings.
  7. Under Local Network and Security, select disable.
  8. Go back to the web browser.
  9. Access the Help Content Page.
  10. Go to the 1:1 Enquiry.
  11. Sign in to your account.
  12. Launch the Galaxy Apps on your mobile phone.
  13. Sign in to your account.
  14. Go back to your Samsung account.
  15. Go to Settings and access your account.

Method #6 – Reset Your Samsung Account Password

Credit: Windows Dispatch
  1. Go to https://account.samsung.com/membership/intro on your computer browser.
  2. Instead of signing in to your account, click Find ID or Reset Password.
  3. Go to the Reset password.
  4. Type your email address and click Next.
  5. Look for the reset email on your email account.
  6. Click the link to reset your password.
  7. Now, you have to wait for 24 hours before you can try signing in using your new password.

Which of the methods above work for you? Let us know in the comments below.



  1. Nothing helped..

    I did the 3 button reset on my phone and keeps giving processing failed messages.. i did reset my password but still processinh failed. Already removed sim.. did not work either

  2. I have a Note 4 that was working properly until i did the factory reset.
    I used the correct Samsung account to login but it gives me the Processing failed message

    Tried all of the above but nothing worked.

  3. @Jean, I to have a note 4 and completed a factory reset, tried everything including contacting Samsung to no avail and as a result I am unable to get beyond the “Processing failed message”. Did you ever get it figured out?

  4. Nothing worked
    I’ve done all the methods you’ve recommended but non of them worked and I’m still can’t log in to my Samsung account in my Samsung note 9
    So if you still have another way please let me know

  5. So here’s something I tried and it actually worked for me, hope it works for you too;
    1. Open android settings for your Samsung galaxy smartphone.
    2. Navigate to Apps.
    3. Select the three point icon on the top right corner and then ‘Show system apps’
    4. Select Samsung Account
    5. Select ‘App details in store’
    6. Tap on Update
    7. Sign in to your Samsung account and the Processing Failed error will be solved.

    • #MeToo. #Angry Factory reset on my S5+. Stuck at ‘processing failed’. General helpdesk told me to contact Samsung Account Team, because they don’t see anything wrong with my phone. Samsung Account Team told me to contact general helpdesk, because my account is working so they think it’s the phone. Yes, real nice Samsung :'(

  6. I found that turning off DEVELOPER OPTIONS fixed the problem. Try that before you try any of the other steps cuz none of them worked but turning off DEVELOPER OPTIONS did work. Also you shouldn’t have to factory reset your phone due to one app acting stupid

  7. Sadly none of the 6 methods worked…. I can easily log into the account on the web. password resetted a few times. When I don’t use “google login” it said “too many wrong password attempts done, reset your password”. but On the web it worked perfectly…
    also. I have a samsung galaxy S21. AND THERE’S NO “LOCAL NETWORK DISABLE” Setting… I’m desperate.

  8. I figured a way to solve it! (Sorry for double posting)
    when using method number 5 to login into your account. IN THE WEB VERSION of the site. CHOOSE TO BIND your google account with your samsung account. THEN SIMPLY CHOOSE TO LOGIN WITH THE GOOGLE ACCOUNT. it solved the issue for me! =D

  9. I tried them all, nothing worked. I tried removing my Samsung account on phone, kept asking for a 2 step verification, enter password and back to processing failed.

  10. I have no problem except one when I will create a Samsung account but when I create one it gets stuck at loading progress, then will say process failed also I can’t go to the account.samsung.com it just keep saying site cannot be reached please help I can’t do anything with my phone

  11. Note edge ……after 4 months did reset pasword and phonenumber i login with all devices but after hard factory reset of edge inkeep getting error on Samsung acount .theybwere so Nice to block the phone becouse factory reset .om site i type the right pe and Simon but than its saus verufication error and i cant het on … Somone a Idea ?

  12. nothing worked can someone help me? my unit is samsung galaxy a32 5g, i cant create account it just says processing failed. i cant open the samsung account sign up page on browser it says cannot be reached..

  13. Something else to check is that Automatic Date and Time is switched on.

    I have found this error can occur if Auto Date Time is switched off, turning it on allows the Samsung account login/logoff process to go through correctly

  14. I happened to have deleted my samsung account in that phone from another phone.. but it’s still requesting for a Samsung Account of which when I put mine it’s not working either.. what do I have to do.. I did factory reset, I erased cache but nothing is changing S5


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