HomeFixesHow to Fix PayPal Result Code 5, 7, 12 or 13

How to Fix PayPal Result Code 5, 7, 12 or 13



PayPal has become such an integral part of online transactions that it’s hard to imagine life without it. But even the best services aren’t without their quirks, and PayPal is no exception.

When you encounter PayPal result codes like 5, 7, 12, or 13, it’s a signal that something’s off, and it’s time to roll up your sleeves to fix it.

Photo credit: Mariia Shalabaieva/Unsplash

What Are PayPal Result Code 5, 7, 12 or 13?

PayPal result codes are essentially the platform’s way of communicating with you. Think of them as a series of digital smoke signals, each with its own unique meaning.

These PayPal error codes pop up during transactions and can indicate anything from a successful transfer to an error that needs immediate attention.

Understanding these codes is crucial for anyone using PayPal for payments, whether a casual user or running an online business. Ignoring them is like driving with your check engine light on; sure, the car moves, but you’re asking for trouble down the line.

So, why should you care about resolving these codes? Well, each code is a clue that helps you pinpoint what’s going wrong, or right, with your PayPal transactions.

It’s all about ensuring that your money moves smoothly, securely, and promptly from one point to another. After all, nobody wants to lose a sale or delay a purchase because of an easily fixable error.

Troubleshoot for PayPal Result Code 5: Invalid Merchant Information

Image credit: PayPal

So, you’ve encountered the infamous Result Code 5. This error usually pops up when there’s something off with your merchant information. It’s like your digital ID card has a typo, and PayPal is the bouncer who won’t let you into the club.

Common causes for this error include outdated or incorrect details in your PayPal Manager account. It could be an old business address, a misspelled name, or even a wrong account number.

To get back in PayPal’s good graces, you’ll need to update your merchant information. Here’s how to do it:

  • Log into your PayPal Manager account.
  • Go to the “Account Administration” tab.
  • Select “Update Business Information” or a similar option.
  • Review all the fields and update any outdated or incorrect information.
  • Save the changes and wait for a confirmation message.

If you’ve done all this and the error still persists, it’s time to bring in the big guns: PayPal support. Reach out to them via email or phone, and they’ll guide you through the process. Just make sure you have all your account details handy for a quicker resolution.

Fixes for PayPal Result Code 7: Field Format Error

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So you’ve run into Result Code 7, also known as the field format error. This error is the digital equivalent of a strict grammar teacher marking your paper for every little mistake. The stakes are high; we’re talking about your money, not just grades.

This error typically pops up when the data fields in your transaction don’t align with PayPal’s guidelines. The culprits could be incorrect field names, mismatched data types, or even data that’s too long for the field it’s supposed to go in.

Time to roll up those sleeves and review your code. Here’s how:

  • Check Field Names: Make sure the field names in your transaction align perfectly with PayPal’s requirements.
  • Verify Data Length: Double-check that the data you’re entering isn’t too long for PayPal’s liking.
  • Data Types Matter: Confirm that you’re using the correct data types. Numerical fields should have numbers, not text.

Got special characters in your data? Make sure they’re encoded properly. Most programming languages have built-in functions for this, so a quick look at your language’s documentation should help.

If you’ve done all this and you’re still stuck with that pesky error, it’s time to call in the experts at PayPal support. They’re usually quite adept at solving these riddles, especially if you’ve done your due diligence.

Resolving for PayPal Result Code 12: Transaction Declined

Image credit: PayPal

You’ve run into Result Code 12, the dreaded “Transaction Declined” message. This is PayPal’s way of saying, “Hold on, not so fast!” It’s a frustrating experience, especially when you’re not sure what went wrong.

The reasons for a declined transaction can vary. It could be insufficient funds, an expired card, or even a glitch in the system. Sometimes, the transaction might exceed the processor’s limits, which is like trying to fit a square peg in a round hole; it just won’t go through.

You have a couple of options when dealing with transactions that exceed processor limits. You can either split the payment into smaller amounts or contact your payment processor for an adjustment. Both approaches have their merits, so choose the one that best suits your situation.

About voice authorization. If your transaction is declined and you’ve ruled out all other issues, it’s time to contact your card-issuing bank. They can provide a voice authorization code, which you’ll then enter into PayPal to push the transaction through.

Dealing with PayPal Result Code 13: Referral Error

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You’ve stumbled upon Result Code 13, also known as the Referral Error. This is PayPal’s way of telling you that the transaction needs a bit more scrutiny. It’s not a flat-out decline, but it’s not an approval, either.

This error often occurs when a discrepancy triggers a security flag. It could be an unusually large transaction amount or a sudden change in your spending pattern. The system is essentially asking for a second opinion from your card-issuing bank.

To resolve this, you’ll need a voice authorization code from your bank. Here’s how to get it:

  • Call your card-issuing bank’s customer service.
  • Request a voice authorization for the transaction in question.
  • Note down the code provided by the bank.

Once you have the code, you’ll need to enter it into PayPal Manager to finalize the transaction. Here’s how:

  • Log into PayPal Manager.
  • Locate the transaction that triggered the Referral Error.
  • Enter the voice authorization code in the designated field.

And there you have it. With the voice authorization code in place, your transaction should go through without a hitch. If you still encounter issues, a call to PayPal support might be your best bet. They’re usually quite adept at untangling these sorts of knots.

These solutions should generally steer you clear of the PayPal result codes 5, 7, 12, or 13. If you’ve tried everything and are still stuck, don’t hesitate to contact PayPal support.

Just a heads up, you might be on hold for a bit, so maybe grab a snack before you dial. Given how essential PayPal is for online transactions, sorting out these issues isn’t just recommended; it’s a must.



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