HomeFixesHow to Fix Spotify Not Working Something Went Wrong Error

How to Fix Spotify Not Working Something Went Wrong Error



Spotify is one of the leading music streaming app in the world. But, no matter how the big streaming platform is, there comes a time when an error happens. For instance, you may see the error message, “Something went wrong. Check your internet connection and try again” on Spotify.

Other users see different error messages like: “Sorry, something went wrong. That didn’t work. Please have another go.” or “An error occurred. Something went wrong. Try reloading the page.” And, the error heading goes something from “Something went wrong” to “You’re offline”.


This problem is appearing when you access Spotify using the Spotify web player on your computer browser, the dedicated desktop app on Windows 10, Mac and Chromebook or the Spotify mobile app for iPhone and Android.

How to Fix Something Went Wrong Error on Spotify

If you encounter the an of the “Something went wrong” error message when opening the Spotify app, don’t worry! There are ways on how you can fix the streaming issue. Follow each method below one at a time and check if the error is still there. If it is, move to the next and try again.


Method #1 – Log In and Log Out of Your Spotify Account

  1. On your Spotify app, go to Settings.
  2. Scroll down and tap Log Out.
  3. Wait for a few seconds.
  4. Now, try logging back in.
Sign out and Sign in to Spotify Account Again
Credit: Windows Dispatch

Method #2 – Restart Your Device

  1. Close your Spotify app.
  2. Press the Power button on your device and select Restart.
  3. Try relaunching Spotify.

Method #3 – Restart Your Router

If you are using a WiFi connection, restart your router and connect your Spotify again. You may also want to do a speed test to see if you have a stable Internet connection.

Method #4 – Clear the Browser Cache

Credit: Windows Dispatch

If you are using Spotify on a browser, the cache may be causing the error.

  1. On the browser you are using, navigate to the Settings menu.
  2. Go to History and look for Clear Browsing Cache/Data.
  3. Select All Time for the Time range.
  4. Now, select Browsing History, Cached Data, and Cookies.
  5. Click Clear Data.
  6. Restart your browser and launch Spotify.

Method #5 – Sign Out On All Devices

Credit: Windows Dispatch

Since Spotify allows you to log in to a maximum of 5 devices using the same account at the same time, it may be the reason for the error. Try logging out on all the devices, and log in to only one.

  1. On Spotify, go to your Profile.
  2. Click Account.
  3. Select Offline Devices.
  4. Now, you can remove one or more devices. You can also just hit the “Sign Out Everywhere” button. This will sign out wherever you have Spotify open, including the web, mobile, desktop or any other devices.
  5. After you have logged out on all devices, try logging back into one device only.

Method #6 – Update Your Spotify App

Credit: Windows Dispatch
  1. Go to the Google Play Store or the App Store.
  2. Search for Spotify and open the app.
  3. If there is an update available, click Update or Install.

Method #7 – Try the Private Session Mode

  1. To access the Private Session, go to your Profile icon and select Private Session.
  2. On the mobile app, go to the Settings menu.
  3. Tap Social.
  4. Now, select Private Session.
Credit: Windows Dispatch

Method #8 – Reinstall Spotify

If none of the methods above work, try reinstalling the app. Uninstall Spotify first by going to the Programs and Features. Locate Spotify and click Uninstall. For the mobile app, go to Apps and select Spotify. Tap Uninstall.

Once you have uninstalled Spotify, reinstall it. Go to the App Store or the Google Play Store. To download Spotify on your computer, access the official webpage on any browser and download it.

Which of the methods above work for you? Tell us in the comments below.


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  1. I use the spotify desktop app. it said “reload page”; tried clicking it a few time nothing happened.
    Then I was going through the menu (3 dots at top left corner) and figured out i was in offline mode.

    I know this is stupid but better check this as well


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