Trying to buy event tickets on Ticketmaster but can’t get past the verification code screen? Dealing with the frustrating “authentication code not working” error?
Don’t worry – in most cases this issue on Ticketmaster can be easily resolved with a few troubleshooting tips.
When purchasing tickets on Ticketmaster, you’ll be prompted to enter a verification code sent to your phone number. This extra security step helps prevent bots and scalpers from abusing the system.
Ways to Resolve Ticketmaster Not Sending Verification Code or Authentication Code Not Working Error
However, if you don’t receive the Ticketmaster verification code text or phone call, you won’t be able to complete your ticket transaction. Here are some top solutions to try if your authentication code is not working and fix the Ticketmaster issue:
Double Check Your Phone Number on Ticketmaster
The most common reason for not receiving a Ticketmaster verification code is simply entering an incorrect phone number.
Go back and triple check that the phone number you entered on the verification screen matches the number you want the code sent to.
Be sure to include your country code if your number is international. If you catch a typo, update the number and request a new verification code.
Download the Ticketmaster App on Mobile
The Ticketmaster app for iOS or Android can help bypass verification code issues when purchasing tickets.
Rather than receiving a text or call, the Ticketmaster app can instantly generate authentication codes with the tap of a button.
- Download the Ticketmaster app.
- Login with your Ticketmaster account.
- Click the rotating “Get Code” button when prompted during checkout.
Using the app avoids any SMS/phone glitches.
Request a New Verification Code on Ticketmaster
If your phone number is definitely correct, try requesting a new Ticketmaster verification code by selecting the “Text me new code” or “Call me” button on the verification screen.
You can also switch between text message and automated phone call for the code delivery method in case one is having issues getting through.
Repeatedly requesting new codes often does the trick if you’re not receiving them. Just be sure to wait a few minutes between each request.
Try Accessing Ticketmaster Again on Desktop
Mobile networks can occasionally have delays sending out verification texts and calls.
If you still aren’t receiving Ticketmaster codes on your phone, try completing your ticket purchase on a desktop computer instead.
On desktop, Ticketmaster will ask for an email address to send the verification code to. Check your inbox for the code email from firstname.lastname@example.org.
Purchasing tickets on a computer with email verification is another way around mobile verification issues.
Contact Ticketmaster Customer Support
If you still can’t get a verification code after trying all troubleshooting steps, reach out to Ticketmaster Customer Support for assistance.
You can contact their support team via online chat on the Ticketmaster website. Explain your situation and they can look into why your verification codes are not being delivered.
As a last resort, support may be able to manually override the verification step so you can complete your ticket purchase. Just be prepared to verify your identity.
Bonus Tip: Reset Your Ticketmaster Password
Along with verification codes, some users also report problems resetting their Ticketmaster password when logged out.
If you encounter errors creating a new Ticketmaster password, here are some steps to try:
- Check your account email address is correct
- Check spam and junk folders for password reset emails
- Clear browser cache and cookies
- Update your web browser
- Use a different browser
- Contact Ticketmaster support
Try out the methods above to help you resolve the authentication problem with Ticketmaster and enjoy the best seats for your next event!