When running into an error, many people think that there is nothing they can do about it. The good news is technical issues are common to many devices and applications. With a few troubleshooting methods, you can fix the problem yourself or wait for the service to be restored.
Zoom is an online tool that may be prone to various connectivity errors and server problems. Issues can happen when you are using the Zoom mobile app or through the desktop app on Windows 10 PC or Mac computer. Users accessing Zoom through their web browsers can also be affected.
When joining or participating in Zoom video meetings, you may encounter error codes like 3038, 103033, and 1142. If you want to resolve the issue and go back to your Zoom video conference, you can try one of the solutions we have listed below.
How to Troubleshoot & Fix Zoom Error Code 3038, 103033, or 1142 when Joining Video Meetings
When you see the Zoom error code 3038, you may also encounter the error message, “The Zoom Meeting has been Expired.” It points out an expired webinar or meeting token that you are trying to use to join the videoconference.
Zoom error code 103033 will show the error message, “Your webinar host has been denied or rejected your Email.” It indicates that the host of the Zoom meeting you are trying to join is not accepting your email address. In some instances, you may see the error message “Leave Meeting: The meeting has problem. (Error code: 103033).” It may be the real case with the host, or there may be an unknown server issue that triggers the error depending on your device.
Seeing the Zoom error code 1142 will display the error message, “Unable to Join the Meeting. This meeting is not accessible from (country name) at this time (Error code: 1142).” It means that a scheduled Zoom meeting that you are trying to access is not available in your country or has been restricted to a certain audience only.
So, how do you fix the Zoom error codes 3038, 103033, and 1142 when you are unable to participate in Zoom meetings? Let’s check out the solutions below.
Method #1 – Reconfirm the Zoom Token or Details with your Host
Contact the host of your Zoom call and ask for a valid token and details of the meeting again. Check if it is the same with the token that you are trying to join. You may also ask the host to accept you when you want to enter the Zoom video conference.
Method #2 – Restart the Zoom App
Exit the Zoom app or Zoom website and close your browser.
Wait for 3 minutes before relaunching the app or the browser.
Now, try to enter the Zoom call if you can join.
Method #3 – Use a VPN or Proxy Server
If you have a VPN server on your device, turn it on and try to enter the Zoom video conference call. If you can join the meeting, it means that it may be a geo-restriction error or some limitations with your ISP or current Internet connection. Make sure to choose a country where Zoom is available.
If you haven’t got one, you can easily create an account and sign up for a premium VPN service. Check out these popular VPNs that you can try now.
- Hotspot Shield
- Ivacy VPN
- Private Internet Access
Method #4 – Reinstall the Zoom App
You can try to install a new version of the Zoom app to troubleshoot the issue. First, uninstall the Zoom app on your device. Go to the Store section and look for Zoom. Now, install the app. Try to join the Zoom meeting again.
Method #5 – Contact Zoom Customer Support
If none of the solutions above work, you can contact the Zoom customer support team and report the issue you are facing. Go to https://support.zoom.us/hc/en-us on your browser and click Contact Support to initiate your report.
What else did you do to try and fix the mentioned Zoom problems above? You can share your methods with us in the comment section below.