If you’re trying to use the popular social media app TikTok but are encountering the frustrating error message “unable to send messages,” you may be wondering what to do.
This error can hinder your ability to communicate with other users on the app, but fortunately, there are a few simple steps you can take to try and fix the issue.
In this article, we will go over some common reasons why this error message appear on TikTok, and provide some easy solutions that you can try to get back to using the app as intended.
Top Ways to Troubleshoot Not Sending Direct Messages on TikTok
Whether you’re new to TikTok or a seasoned user, this error can be frustrating, but with a little troubleshooting, you should be able to fix it and get back to sending messages on TikTok.
This post will discuss some typical causes of this error message as well as some quick fixes you may try to resume using the TikTok app as it was intended.
Check if you have a Stable Internet Connection
TikTok requires a strong and stable internet connection in order to function properly, so if you’re on a weak or unreliable connection, you may experience issues with sending messages. Try moving to a location with a better internet connection, or restarting your router if you’re connected to Wi-Fi.
Check for Available Updates for TikTok and Install themÂ
TikTok regularly releases updates to improve the app and fix any bugs or issues, so if you’re not running the latest version, you may be experiencing problems that have already been addressed.
To check for updates, open the app store on your device, search for TikTok, and look for an “update” button next to the app listing.
Restart your TikTok App
Sometimes, apps can become unresponsive or encounter errors that can be resolved by simply closing the app and restarting it.
- To do this on an iPhone, double-click the home button to bring up the app switcher, then swipe up on the TikTok app to close it.
- On an Android device, you can usually find the app switcher by swiping up from the bottom of the screen. From there, you can close the app and restart it.
Log Out of your TikTok Account and Log Back In
This can sometimes resolve issues with the app, and it’s a simple process: just tap on the “me” tab in the bottom right corner of the app, then tap on the three dots in the top right corner to access your settings. From there, select “log out” and then log back in with your username and password.
Contact Tiktok Customer Support
If you’re still unable to send messages after trying these steps, you may need to contact TikTok’s customer support for further assistance.
- You can do this by tapping on the “me” tab.
- Then tapping on the three dots in the top right corner to access your settings.
- From there, select “help and support.”
- Then “report a problem” to submit a request for help.
In conclusion, there are a few easy measures you can take to attempt and resolve the problem if you’re encountering the “unable to send messages” error on TikTok.
Check for app updates, restart the app, and, if required, log out and back in, all while making sure you have a steady internet connection. You can get more help from TikTok’s customer care if these instructions don’t work.
