HomeFixesHow to Fix Microsoft Teams Not Loading or Connecting with Error 0xcaa80000

How to Fix Microsoft Teams Not Loading or Connecting with Error 0xcaa80000



Using Microsoft Teams can let you connect with other people remotely. Even if you are miles apart, you can see each other in real-time through video conferencing. It is also helpful for online classes, meetings, seminars, and more.

However, Microsoft Teams also has its share of errors especially when using it on Windows 10 PC. One example is the Microsoft Teams error 0xcaa80000. You will see the error message,

“We can’t connect you. It looks like we can’t connect to one of our services at the moment. Please try again later, or contact your helpdesk if the issue persists. 0xcaa80000”

The 0xcaa80000 error code is also associated and seen to show on a similar Outlook issue. If you currently get this particular Internet network error on PC, continue reading below to find out how to troubleshoot and resolve the network connection problem.

Fixing Microsoft Teams Internet Network Connection Error 0xcaa80000


The Microsoft Teams error code 0xcaa80000 is a Windows 10 desktop app issue and usually does not appear on the web. It prevents you from logging in to your account. To help you troubleshoot the problem, follow each method below. 

Solution #1 – Use Microsoft Teams Web App

Solution #2 – Clear Microsoft Teams Cache

  • Exit your Microsoft Teams app.
  • On your desktop Search bar, enter %appdata%\Microsoft\teams.
  • Navigate to Microsoft Teams.
  • Delete the files under the following folders.
    • %appdata%\Microsoft\teams\application cache\cache
    • %appdata%\Microsoft\teams\blob_storage
    • %appdata%\Microsoft\teams\Cache
    • %appdata%\Microsoft\teams\databases
    • %appdata%\Microsoft\teams\GPUcache
    • %appdata%\Microsoft\teams\IndexedDB
    • %appdata%\Microsoft\teams\Local Storage
    • %appdata%\Microsoft\teams\tmp
  • Reboot your computer.

Solution #3 – Edit Internet Settings

  • Launch the Control Panel of your Windows PC.
  • Go to Internet Options.
  • Click the Advanced tab.
  • Look for Use TLS 1.1 and Use TLS 1.2.
  • Check both boxes.
  • Click Apply.
  • Click OK.
  • Restart your Microsoft Teams app.

Solution #4 – Disable Other Programs

Running programs in the background may be the source of the Microsoft Teams error code. You can End Task each program through the Task Manager and retry logging in to Microsoft Teams. 

Solution #5 – Set Your Time Automatically

  • Open the Settings menu of your PC.
  • Navigate to Date & Time.
  • Make sure to set the time and time zone automatically. 

After you resolved the issue with your Microsoft Teams app, you can update it to prevent errors from occurring again. Some of the solutions above may also work if you encounter the error on Outlook 2019 or other versions of the app.

Have you tried other solutions that worked with the Microsoft Teams error? Sharing them with us can also help other users. Kindly write them down below.



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