Many people are using Microsoft Teams for online collaboration and video meetings. But, there are instances when they experience problems that prevent them from continuing with the video conferencing app. One of the common errors you can find on the Microsoft Teams app for Windows 10 or 11 computers is “MsTeams.exe Bad Image”.
The MsTeams.exe Bad Image will give you the error message,
“C:\ProgramFiles\WindowsApps\MicrosoftTeams_21239.300.960.1678_x64_8wekyb3d8bbwe WebView2Loader.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020.”
One of the reasons for the MS Teams app error status 0xc0000020 issue is corrupted files brought by a recent update.
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How to Troubleshoot & Fix MsTeams.exe Bad Image Error Status 0xc0000020 on Microsoft Teams App for Windows 10/11 PC
Fortunately, you can try to troubleshoot and resolve the MsTeams.exe bad image file corruption error and make Microsoft Teams working again with a few solutions. Check out the methods and workarounds below and learn how you can fix the problem on your Windows computer. Follow each step one at a time to see which one works best for you.
Method #1 – Reset the Microsoft Teams App
- Click the Start button.
- Navigate to Settings.
- Go to Apps.
- Select Apps & features.
- Choose Microsoft Teams, or click the three-dotted icon.
- Select Advanced options.
- Scroll down and go to the Reset section.
- Click the Repair button.
- Now, check if it fixes the error.
- If not, click the Reset button.
Method #2 – Run SFC and DiSM Scan
- Click the Start button.
- On the Search bar, enter Command Prompt.
- On the search results, look for the Command Prompt and right-click on it.
- Select Run as administrator.
- Enter sfc /scannow.
- Once done, enter DISM /Online /Cleanup-Image /CheckHealth.
- After the scan, enter DISM /Online /Cleanup-Image /RestoreHealth.
Method #3 – Remove and Reinstall Microsoft Teams
- First, launch the Control Panel on your Windows 10 or 11 PC.
- Go to Programs.
- Select Programs and Features.
- Look for Microsoft Teams.
- Uninstall it.
- Now, launch File Explorer. You can also press Windows key + E.
- Go to Program Files.
- Navigate to Windows Apps.
- Look for Microsoft Teams.
- Delete all folders related to Microsoft Teams.
- Now, reinstall a fresh version of the app.
Method #4 – Create a New User Account
- Launch the Settings menu of your Windows 10 or 11 PC.
- Go to Accounts.
- Select Family & other users.
- Navigate to Other users.
- Click the Add account button.
- Select I don’t have this person’s sign-in information.
- Follow the sign-in process.
- Reboot your computer.
- Now, sign in using your new account.
What else did you do to fix the MsTeams.exe bad image error on Microsoft Teams app for Windows PC? You can share your methods with us in the comment section below.
