Trying to activate or sign in to one of Microsoft 365 suite of Office apps will sometimes instigate errors such as the error code 135011. These issues happen to most Microsoft 365 apps like OneDrive, Outlook, PowerApps, Office, Azure, OneNote, Teams, and SharePoint. However, many users reported that the error occurs on their Microsoft Teams app.
The error code 135011 will show the error message,
“Something went wrong
Your organization has disabled this device.
To fix this, contact your system administrator and provide the error code 135011.
The MS Office app problem happens when your administrator deleted or disabled your device in the Azure Active Directory (AD). It also occurs if you use devices other than your corporate devices. But, there are also instances when glitches trigger the error.
Resolve Office Error Code 135011: Your organization has disabled this device
Fortunately, you can troubleshoot and fix the error 135011, so that you can activate or sign in to your Microsoft 365 apps again. Check out the several solutions below and follow each step one at a time.
Solution #1 – Make Sure you have a Reliable Internet Connection
Do a speed test and see if your network signal is good. You can also improve your Internet connection by power cycling your devices. Turn off your device and unplug your router and modem for at least 3 minutes. Plug them back in and turn on your device.
Try to switch to a different network connection. You can also elevate your router or bypass it to connect to your modem directly.
Solution #2 – Temporarily Disable Firewall
- Go to the Settings menu of your PC.
- Select Update & Security.
- Click Windows Security.
- Navigate to Firewall & network protection.
- Choose your network profile.
- Go to Microsoft Defender Firewall and turn it off.
Solution #3 – Remove All your Microsoft Office Credentials
- Launch the Control Panel of your device.
- Go to User Accounts.
- Click Manage your credentials on the left side.
- Select Windows Credentials.
- Look for credentials related to Microsoft Office and remove them.
- Restart your Microsoft 365 apps.
Solution #4 – Unlink your Account
- Open the Settings menu.
- Select Accounts.
- Click Access work or school.
- Unlink your work or school account.
- Restart your PC.
- Try to follow the same procedure above and link your work or school account.
Solution #5 – Ask your Administrator to Enable your Device
You can contact your administrator to enable your device under the Azure Active Directory. Make sure that your admin has privileges to do so.
- Go to https://portal.azure.com/.
- Choose Azure Active Directory.
- Click Devices.
- Look for the username or device name and click it.
- Now, you can enable it.
Were you able to fix the MS Office error code 135011 on your Microsoft Teams app? You can tell us in the comment section below.