HomeFixesHow to Fix PS5 Update Error Code SU-101217-2, SU-101193-5 or SU-101265-5

How to Fix PS5 Update Error Code SU-101217-2, SU-101193-5 or SU-101265-5



The PlayStation 5 (PS5) has taken the gaming world by storm with its impressive graphics and groundbreaking features. However, the PS5 occasionally encounters errors during updates like any other system.

Three common update errors, SU-101217-2, SU-101193-5, and SU-101265-5, have frustrated many users. Luckily, our guide will provide informative and practical solutions to help you overcome these PS5 errors and return to your gaming adventures without further delay.

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What are PS5 Error Code SU-101217-2, SU-101193-5 or SU-101265-5?

But before we delve into the fixes, let’s understand what these error codes mean.

Error code SU-101217-2 indicates an issue with the PS5 system software update file, while SU-101193-5 and SU-101265-5 indicate problems during installation.These errors can occur for various reasons, such as network interruptions, corrupted update files, or hardware conflicts.

Now, let’s move on to the solutions!

Troubleshooting Steps to Resolve PS5 Error Code SU-101217-2, SU-101193-5 or SU-101265-5

Check your Internet Connection

Ensure that your internet connection is stable and has sufficient bandwidth. Use a wired connection if possible to minimize potential disruptions.

Restart your PS5 Controller and Router

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Power off your PS5 and unplug it from the power source. Turn off your router as well. Please wait for a couple of minutes before powering them back on. That can often resolve temporary glitches.

Clear the Update Files for PS5

  • Go to Settings.
  • Select System.
  • Choose System Software.
  • Navigate to System Software Update and Settings.
  • Select “Update System Software” and choose to update via the Internet.
  • If the error persists, go back to the same menu and select “Update System Software” > “Update from USB Storage Device” to manually update the system software.

Rebuild the PS5 Database

Turn off your PS5 and enter safe mode by holding the power button for several seconds until you get two beeps. Connect the controller via USB and select the “Rebuild Database” option. This process can help resolve any corrupted files causing the errors.

Disable External Devices

Disconnect external devices like USB drives, headphones, or hard drives. Sometimes, these peripherals can interfere with the update process.

Why do I keep Encountering PS5 Update Errors SU-101217-2, SU-101193-5, or SU-101265-5?

These errors can occur for various reasons, including network interruptions during the update process, corrupted files, or conflicts with external devices. It’s essential to ensure a stable internet connection, clear any potential file corruption, and disconnect any external peripherals that might interfere with the update.

I have Followed the Troubleshooting Steps, but I’m still Unable to Fix the Update Errors. What should I Do Next?

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If the provided troubleshooting steps do not resolve the issue, it is recommended to contact PlayStation Support for further assistance. Ensure you provide them with the specific error code and a detailed problem description.

PlayStation Support can provide personalized guidance and explore advanced troubleshooting options or potential repairs if necessary.

Seeking PlayStation Technical Support

If the above steps do not resolve the issue, you may need to contact PlayStation Support. Provide them with the specific error code and a detailed problem description.

They can offer personalized assistance, guide you through more advanced troubleshooting steps, or potentially schedule a repair if necessary.

We wish you the best of luck!



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