The active noise cancelling feature of Samsung Galaxy Buds, Galaxy Buds 2 or Pro earbuds is one of the top reasons why users love them. Isn’t it great to fully immerse in all your favorite songs without any outside distractions? But what if this beloved feature suddenly stops working just when you need it the most?
If the active noise cancellation feature of your Samsung Galaxy Buds doesn’t work even if you placed the earbuds properly and you used the correct ear tip size, the good news is that there are a few things you can do to fix the issue.
How to Troubleshoot Issue & Fix Samsung Galaxy Buds or Buds 2 Noise Cancelling Feature Not Working
Is the Galaxy Buds Firmware Updated?
- Launch the companion app. On the homepage, look for the option Earbuds Software Update and then tap on it.
- Tap Download and Install to know if your earbuds have a new update.
You can proceed to the other tips below if this doesn’t work.
Did You Turn On Noise Cancellation in the First Place?
This might sound a bit silly but sometimes, people complain about the active noise cancellation feature not working on their earbuds only to realize that they didn’t even turn it on at all. To confirm this, you can touch and hold your earbud or you can also refer to the companion app’s main screen.
Is the Battery Level Low?
Although the noise cancellation feature and the battery level may not be directly connected, there is still a possibility that the functionality will still be affected if the battery level is low. So don’t forget to charge your earbuds to at least more than 50% and check if this will get the problem fixed.
Have You Tried Reconnecting Your Earbuds?
Sometimes, all it takes is disconnecting and reconnecting your earbuds to get rid of any bug that might have affected the noise cancellation. Here’s how to do it:
- Launch the Settings app.
- Tap on the Bluetooth option
- Tap on the device you like to reconnect.
- Choose the option Forget This Device to remove the earbuds connected to your phone.
- Pair the earbuds back with your smartphone again. Your smartphone will now automatically look for nearby devices. Choose the device you like to connect to.
Your earbuds will now be connected to your phone, with the label Connected seen beside the device.
How About Resetting Your Earbuds?
Before you factory reset your Samsung Galaxy Buds, remember that this will restore the configurations to their original and default settings. But this can fix issues; including the noise cancellation feature that doesn’t work.
- Tap on General on the companion app’s homepage.
- Choose Reset.
- Confirm by tapping on Reset again.
These are some of the steps you can follow if the noise cancellation feature on your Samsung Galaxy Buds doesn’t work. But if the issue continues and nothing happened even after you try the tips above, your last resort is to get in touch with Samsung support. You might even get the wearable replaced if they are still covered by warranty.