Ever since the pandemic, Zoom has become a key tool for corporations and businesses to keep in contact. With working from home becoming more accepted and normalized, Zoom app’s user friendly and accessible nature has made it the main choice for video conferencing. The company has also been steadily improving the service, adding value to it over time. By now, it’s a great product, but it’s not without its issues.
Despite all the effort put into the product, Zoom still has quite a number of bugs and errors that hamper its user experience. One of the most prominent of these issues is the one with “You cannot log into your Zoom account using this method. Contact your IT administrator for instructions.” error message.
It’s especially frustrating to deal with when you’re just trying to get work done, so if you’ve encountered it and you seemingly lose access to your account or profile when using your Zoom desktop client or mobile app, what can you do to fix it?
How to Fix Error Message ‘You cannot log into your Zoom account using this method’ on Zoom App
While this ‘You cannot log into your Zoom account using this method’ login authentication app error on Zoom can certainly be frustrating, it’s generally quite easy to troubleshoot. As long as you know what you’re doing, the sign in problem can be solved and you’ll be able to access your videoconferencing account in practically no time. The issue with that is knowing what to do in the first place.
It’s difficult to try and figure things out on your own, especially if you aren’t tech savvy. That’s why we’ve compiled a couple of step-by-step guides that should simplify things immensely.
Method #1 – Run Zoom as Administrator on Windows 10 or 11 Computer
Running the Zoom app as an administrator on your Windows PC can give it the necessary permissions to install updates correctly.
- To get started, right click on the Zoom icon on your PC desktop
- Select the “Run as administrator” option
- Enter your administrator username and password when prompted.
- Try the updating Zoom app again to see if the error persists.
Method #2 – Clear the Zoom Cache on Windows PC
- Quit the Zoom app fully on your device.
- Then, press the Windows key + R keyboard combination to open the Run dialog box.
- Type “%appdata%” (without the quotes) and press Enter to access the cache folder.
- Now, look for the “Zoom” folder from the results and delete it.
- Open the Zoom app and try updating your app once again.
- Check and see if the errors still exist and proceed to the next method.
Method #3 – Reinstall Zoom on your Mobile Phone or Computer
- Quit the Zoom app completely on your device.
- Now, key in the Windows key + R combination to open the Run dialog box.
- Then, type “appwiz.cpl” (without quotes) on the space provided and press Enter.
- Look for Zoom in the resulting list of installed applications and click on it.
- Click the “Uninstall” button and follow the prompts to completely uninstall the Zoom app from your laptop computer.
- After that, go to the Zoom official website and download the latest version and install it on your device.
- Finally, open the new Zoom app you just installed and try updating again and see if the error persists. Take note, that installing a new instance of the app will give you the latest version of it.
Method #4 – Clear the Cache and Data of the Zoom App on Android Mobile Devices
- For mobile users, clearing your cache and data usually solves more errors.
- Open your device’s Settings menu.
- Find and launch your device’s application manager.
- Scroll until you find the Zoom app.
- Open its options.
- Clear out the app cache and data.
- Once it’s done, relaunch the Zoom app.
- Log in as usual.
- Check and see if any errors persist.
Method #5 – Update the Zoom App iOS or Android Phones
- If you’re on mobile, you’ll want to make sure your Zoom app is up to date.
- Open the Zoom app and check for any update prompts.
- If no update prompts appear, you’re good to go.
- If there’s a prompt to update the app, select the “Install update” option.
- Wait for the update to finish installing.
- Once it’s done, test the Zoom app for errors.
Conclusion
Your Zoom account is an important tool, and as such you need to make sure it’s working at all times. Test the program before any important meetings, and keep all these fixes in mind in case the error comes up again.
We hope we managed to help you sort out this Zoom error, and for more fixes and guides like this, stay tuned!
