Venmo is a massively popular American mobile payment system and service provider that has been operating since its founding in 2009. The company was bought in 2012 by PayPal, another massive company in the mobile payment industry.
Nowadays, Venmo is used by many as a simple mobile application to aid friends and family in splitting bills, sending money to each other, and paying people back.
The mobile phone payment app of Venmo runs on both Android and iOS and can be downloaded from both the Google Play Store and the Apple App Store. This means you can download Venmo and use its mobile payment solutions on a range of Android smartphones and tablets, as well as iPhones and iPads.
What Does the Venmo Error Message “The Network Response Was Invalid” Mean?
A common occurrence for users however is an error message that sometimes appears on the screen when you launch the application. When users try to sign in with their login credentials, they’re blocked by a series of errors and Venmo is not working.
The popup usually says something along the lines of “The Network Response Was Invalid”, and can happen for numerous reasons, but indicates that there is an error occurring when the application attempts to get a response from the network. This could be the result of poor network connectivity, downtime of the Venmo servers, or problems with the app itself.
How to Troubleshoot & Fix Login Error “Network Response was Invalid” on Venmo App
The following article will discuss some simple troubleshooting techniques for those that are faced with this error message. If you can’t log in to your Venmo account, follow these steps:
Troubleshooting Method 1: Check your Internet Connection
The first thing to troubleshoot for the “network response was invalid” error message is to make sure that you are connected to a valid network, and that it is working.
Diagnose if you are on WiFi or using cellular data first, and then proceed to check if you have a valid connection by:
- Opening a browser tab.
- Going to “www.google.com”
- Seeing if the internet connection is working.
Most of the time, users with this error are connected to a network and so this diagnostic measure does not troubleshoot the issue, however, it makes sure that you are indeed connected to the internet.
Alternatively, Venmo often has connection problems when used on mobile networks, so you may want to try connecting over WiFi to solve the problem.
Troubleshooting Method 2: Reinstalling the Venmo App
Another method that you can try is reinstalling the Venmo application on your device. This can be done differently depending on the device, but usually follows the same pattern:
- Find the Venmo app on your device
- Hold it down until an animation begins
- Press the delete, uninstall, or ‘x’ icon that appears on the screen.
Once deleted, make sure you navigate to the official Venmo application on your device’s application store and redownload it.
Troubleshooting Method 3: Hard Reset of Device
If the above two methods did not solve the issue, you may also need to perform a hard reset on your device. This will clear the cache and RAM of the device, freeing up space, and most of the time resolve issues like the invalid network error. To do so:
- Press and hold the power button of your device.
- When the power management menu appears, click shut down.
- After waiting for a few seconds, turn the device back on.
- Check to make sure that the device is connected to the internet properly before attempting to use the Venmo application.
Hopefully, the above troubleshooting method will resolve your issue when logging in to your Venmo account and will allow you to send those transfers and payments once again!