Streaming in Comcast Xfinity can give you access to online content and TV channels. But, some users reported that they see the error TVAPP-00100 on their Xfinity Stream app or when accessing the service through a browser on their desktop computers. One of the reasons why it happens is due to a corrupted cache. Your VPN may also cause an error when you stream TV content.
Fix Cache Error TVAPP-00100 Not Able to Connect to Xfinity Stream
Getting the error TVAPP-00100 in Xfinity Stream is common to most users when watching TV online. There are different ways on how you can fix the problem. Check out the solutions below to know how you can resolve the Xfinity issue.
Method #1 – Power Cycle Your Device
A quick power cycle can refresh your network connection.
- Turn off your device.
- Unplug all your devices, including your router and modem.
- Wait for at least 1 minute.
- Now, plug in your router and modem.
- After connecting, turn on your device.
- Check if the error is still there.
Method #2 – Clear the Cache
As indicated above, there might be a corrupted cache that is causing the error.
- In General, you will need to access the Settings menu.
- Go to Advanced or directly open the Privacy and Security.
- Now, look for Clear Browsing Data. Set the Time Range to All Time.
- Check the boxes beside the Cookies, Browsing History, and Cache.
- Click the Clear Data button.
Via Xfinity Stream App
- To clear the cache on an Android device, access the Settings menu.
- Go to Apps.
- Look for the Xfinity Stream app.
- Tap Storage or Clear Cache.
- If you are using an Apple device, you will need to uninstall the app first and reinstall it.
Method #3 – Disable VPN
If you are using a VPN client, try to disable it first and check if the error still exists.
- Launch the Settings menu.
- Go to Network & Internet.
- Look for your VPN Client.
- Right-click on it and click Disable.
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