HomeHow ToHow to Fix Netflix Error Code tvq-st-141, tvq-st-142 or UI-502

How to Fix Netflix Error Code tvq-st-141, tvq-st-142 or UI-502



Streaming on Netflix can give you hours of entertainment. You can binge-watch popular series or watch old and new movies on Netflix. However, there are times when you get stuck with an error and cannot access your favorite shows. Some examples of Netflix errors are error codes tvq-st-141, tvq-st-142 and UI-502.

What is Netflix Error Code tvq-st-141

If you encounter the error code tvq-st-141, you will see the message, “Unable to connect to Netflix. Please try again or visit: www.netflix.com/help.” Another type of message is “Netflix has encountered an error. Retrying in [X] seconds.”

Netflix error code tvq-st-141 means that there are stored information on your device that needs to be refreshed, so restarting the app will help solve the issue.

What is Netflix Error Code tvq-st-142


Netflix error code tvq-st-142 is similar to error code tvq-st-141. You will also see the message, “Unable to connect to Netflix. Please try again or visit: www.netflix.com/help.” A quick restart will also help fix the error.

What is Netflix Error Code UI-502

Just like the other two error codes above, the Netflix error code UI-502 indicates that you are not able to connect to Netflix. So, the show you are trying to watch cannot be played.

How to Repair Netflix Error Codes tvq-st-141, tvq-st-142 and UI-502

Those three Netflix error codes have similar causes and triggers that’s why they also share similar methods of troubleshooting to fix the problem.

Solution #1 – Select Try Again

The first thing you can do to fix the error is to click the Try Again button on your device’s screen. It may help in connecting you back to Netflix. You can also just wait it out while Netflix is trying to reconnect.

Solution #2 – Power Cycle your Modem or Router

  • First, unplug your device, modem, and router.
  • Wait for at least 1 minute and plug in your modem.
  • Once the modem is connected, plug in your router.
  • Wait for the router to fully connect before plugging in your device.
  • Try launching Netflix again.

Solution #3 – Sign Out of Netflix

Image / Windows Dispatch
  • Go to the home screen.
  • On the left side, click the gear icon or the menu option.
  • Go to Settings and click Sign Out.
  • Confirm with a Yes.
  • After signing out completely, sign back in and connect to Netflix.

Solution #4 – Connect your Device Directly to the Modem

Wireless Router / Freepik.com

This process will help strengthen your Internet connection. Using an Ethernet cable, bypass the router connection, and directly connect to your modem. Now, relaunch Netflix and check if the error still exists.

Errors are unavoidable since there are different causes as to why they happen. You may encounter a Netflix error while streaming but there are always solutions that will help you fix these issues. Which solution above helped you fix your Netflix error? Tell us in the comments below.


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