HomeHow ToFix Netflix Error Code M7020, O7701-1003 or C7701-1003

Fix Netflix Error Code M7020, O7701-1003 or C7701-1003



With millions of active subscribers using Netflix around the world, errors are inevitable. Here is another round of browser-related errors most users encounter.

These errors only happen when a user tries to access and stream Netflix using a browser. Today we will be talking about Netflix error codes M7020, O7701-1003, and C7701-1003.

What is Netflix Error Code M7020?

The error code M7020 means that there is information in your browser that needs to be refreshed. This has nothing to do with Netflix and purely caused by some data that is stored locally on your browser.

What is Netflix Error Code O7701-1003?

Your current browser setting is causing the error code O7701-1003 and it needs to be changed or refreshed. This error is usually caused by the Widevine Content Decryption Module being out of date.

What is Netflix Error Code C7701-1003?

The same with error code O7701-1003, the Netflix error code C7701-1003 means that some setting in your browser needs to be changed. This error usually appears if you are using Google Chrome or other Chromium-based browsers.

How to Fix Netflix Error Codes M7020, O7701-1003 and C7701-1003

We have added the Google Chrome browser as a reference in the solutions mentioned below. This is because most of these errors occur in Chrome. But, you get the idea, you can use these troubleshooting methods and apply them on the browser that you are currently using.


Solution #1 – Clear Your Browsing Data

  • On the menu bar, click the three-dotted icon and select Settings.
  • Click Advanced and go to Privacy and security.
  • Select Clear Browsing Data.
  • Go to the Advanced tab.
  • Look for the Time range and click All time.
  • Make sure you have unchecked the boxes on all options except Cookies and other site data.
  • Click Clear cache data.

Solution #2 – Reinstall the Google Chrome Browser

  • Go to the Settings on your computer.
  • Select Apps and look for Google Chrome.
  • Right-click on it and select Uninstall.
  • To reinstall Google Chrome, open another browser and go to https://www.google.com/chrome/.
  • Click Download Chrome and follow the installation process.
  • After installing Chrome, try opening Netflix again.

Solution #3 – Disable Extensions in your Browser

  • In your Chrome browser, type chrome://extensions in the address bar and press Enter.
  • Toggle the enable/disable button on every extension installed.
  • Try opening Netflix again. If it works, you may want to test which extension is causing the problem.
  • Enable the extension one at a time and check if the error appears again on Netflix.

Solution #4 – Update the WidevineCdm Plug-in

For Netflix error code O7701-1003, the only solution that can fix it is to update the WidevineCdm plug-in. Here’s how to do it:

  • Type opera://components into the Chrome (or Opera, Brave, etc.) address bar, then press Enter.
  • Look for Widevine Content Decryption Module entry and select Check for update.
  • Try streaming Netflix again when the status reads Component updated.

That’s it! Which troubleshooting method from our list above helped you fix the Netflix error codes M7020, O7701-1003, and C7701-1003? Let us know in the comments section below.



Please enter your comment!
Please enter your name here

Recent Articles