HomeFixesFix Netflix Error Code U7361-1254-C00DB3B2 on Windows 10

Fix Netflix Error Code U7361-1254-C00DB3B2 on Windows 10



Netflix has become one of the most popular streaming services all over the world. But, despite its success and fame, there are still potential problems that users can experience along the way. Users who stream on their Windows 10 PC complained of the Netflix error code U7361-1254-C00DB3B2.

Both users of the dedicated Netflix Windows 10 app and Microsoft Edge browser get this issue.

There are different reasons why you see the Netflix error code U7361-1254-C00DB3B2. It may be due to a faulty update on your Windows 10 or your 4K resolution display. Whatever is the cause of the error on your end, there are ways on how you can fix it and go back to your online streaming.

Image / Windows Dispatch

How to Fix Netflix Error Code U7361-1254-C00DB3B2 on Windows 10

To fix the Netflix error code U7361-1254-C00DB3B2, we need to do something with the HEVC Video Extension app. Microsoft designed the app so that PCs can stream 4K content. HEVC means High Efficiency Video Coding. For new devices, it maximizes the hardware capabilities to render HD content.

Method #1 – Reset the HEVC Extension

  1. Navigate to the Settings. You can open the Run dialog box by pressing Windows key+ R and type ms-settings. Another way is to click Start and search for Settings.
  2. Click Apps.
  3. Select Apps & Features.
  4. Look for the HEVC Video Extension and click to open.
  5. Look for Microsoft Corporation and click Advanced Options under it.
  6. Now, select Reset.
  7. Confirm the action by clicking Reset again.
  8. Wait for the process to finish.
  9. Once done, reboot your computer.
  10. Now, retry streaming Netflix.

Method #2 – Uninstall the HEVC Extension App


If resetting does not work, you can uninstall the app. Keep in mind that uninstalling the HEVC extension app will not allow you to stream 4K contents. Still, you can download the old version of the app, or you can try third-party apps to stream HD videos.

  1. Go to Settings again.
  2. Select Apps, and click Apps & Features.
  3. Look for the HEVC Video Extension. Right-click on it to open the drop-down menu.
  4. Click Uninstall.
  5. Restart your PC and try again.

Did the article help you? Let us know in the comments below.


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