HomeFixesFix: "We're sorry, but something went wrong" Error on Instagram Reels

Fix: “We’re sorry, but something went wrong” Error on Instagram Reels



Short and sweet is what makes people come around these days. If you happen to say things on your mind for an hour or two, you end up with an empty space on the audience seats. People like to show videos that only last for seconds or minutes the most. Beyond that, they tend to move to the next one since there are too many good choices to pass up.

That is the reason why TikTok is a hit, and social media companies like Facebook, Snapchat, and YouTube also offer similar platform services. Instagram did it as well when it created and launched its own social app feature for entertaining short clips and videos, namely Instagram Reels

The TikTok-cloned social media tool enables you to create entertaining but short videos for only 15 seconds on Instagram. You can add music, sound effects, and other user-generated media to your video to make it more attractive.

But, as you log in and browse through the Instagram Reels section of your Instagram mobile app, you may encounter an error message saying, “We’re sorry, something went wrong. Please try again.” With only a short period of time to spare, you have to be entertained with short video clips on Instagram. Seeing an issue that blocks and hinders you from watching the video reels might make you feel annoyed and disappointed.


So, how do you fix the something went wrong problem on Instagram Reels?

How to Troubleshoot & Fix “We’re sorry, but something went wrong” Issue on Instagram Reels

Encountering the Something Went Wrong error on Instagram Reels happens to many people. But, there are troubleshooting ways to help you fix it, so you can go back to browsing for new reels to watch. Check out the solutions below.

Solution #1 – Relaunch Instagram App

  • Exit and fully close your Instagram App and wait for a few minutes.
  • Relaunch the app on your mobile device and load your Instagram Reels to see if it comes back working.

Solution #2 – Restart your Mobile Device

If relaunching your Instagram app does not work, try rebooting your phone or tablet. Exit all running apps in the background. Turn off your mobile device. Now, turn it back on and relaunch the Instagram app. Check the Reels tab again.

Solution #3 – Check your WiFI Internet Network Connection

It may be a problem with your WiFi Internet connection. Try to do a speed test to check your network speed. You may also improve your Internet connection by elevating your router and eliminating anything that blocks it from your device. You can put your device near the router for an even stronger WiFi connection.

Try to power cycle your devices. Turn off and unplug your router and modem for at least 1 minute before reconnecting them to the Internet.

Solution #4 – Clear the Instagram App Cache

Credit: Windows Dispatch
  • On your Android phone device, navigate to the Settings menu.
  • Go to Apps.
  • Select Instagram.
  • Choose Storage.
  • Tap Clear Cache and Clear Data.
  • For an iOS device such as iPhone and iPad, you need to uninstall and reinstall the app.

Solution #5 – Update your Instagram App

  • Go to the Google Play Store for Android or the Apple App Store for iOS.
  • Look for the Instagram app and check if there is an available update.
  • Install the latest update when needed.

Solution #6 – Reinstall your Instagram App

If none of the solutions above work, you can uninstall your Instagram app based on the directions for your mobile device. Then, go to the Google Play Store or the Apple App Store and reinstall the app.

What solutions above helped you fix the something went wrong issue on your Instagram Reels on the Instagram app? We would love to know what works! You can drop your answers below.



  1. None of those steps above works.

    The root of this issue mostly comes from the video editor you used earlier while creating the video.
    I suggest you upload the already edited reel video into another simple video editors like “inshot”… (Don’t do anything) just export.

    Then go back to Instagram to upload, and you won’t get those errors any more.



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