HomeFixesHow to Fix Zoom Server Connection Error Code 104101, 104103 or 104114

How to Fix Zoom Server Connection Error Code 104101, 104103 or 104114



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Seeing error codes 104101, 104103, or 104114 when you try to connect on Zoom on Windows 10 computer would only mean there is a problem with the server. You may receive the error message when trying to launch the app or join a video meeting,

“Can’t connect to our service, please check your network connection and try again. Error code: 104101/104103/104114”


As indicated in the error message above, your network connection may be the cause of the issue. In some cases, there are problems with the settings or cache files on your computer. Ultimately, it may also be an issue with the Zoom server. Needless to say, these server connection errors can also happen on mobile devices on apps both for iOS and Android.

Fortunately, you can try to troubleshoot these error codes when you see them on your phone or tablet and Windows 10/11 PC. Check out several solutions below that you can do to fix the Zoom server error codes 104101, 104103, and 104114.

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How to Fix Zoom Meetings Server Connection Error Code 104101, 104103, or 104114 on Windows 10/11 PC or Android & iOS Device

Before you try to troubleshoot the Zoom server error, you may want to restart your Zoom desktop app for PC. Most troubleshooting tips would recommend anyone to start with a reboot before doing anything else. It can sometimes work wonders with a quick refresh on the connection.

Method #1 – Power Cycle your Network Devices, Phone or Computer

If a quick reboot on the Zoom app does not work, perhaps you need to power cycle your computer and network devices. It will refresh not only your app processes but also your network connection.

  • Turn off your device and unplug your router and modem.
  • Wait for at least 1 minute before plugging them back in and connecting to the Internet.
  • Turn on your device and relaunch the Zoom app.

Method #2 – Check your Internet Connection

You may have a weak WiFi Internet network signal, which is the cause of the server error showing up on your Zoom app. Do a speed test and check if you have enough bandwidth to launch a Zoom call or videoconferencing session. You may want to enhance your WiFi network connection by elevating your router, placing your device next to your router, or bypass the router and connect to your modem directly using a physical cable.

If none of these methods work to improve your network signal, contact your Internet Service Provider.

Method #3 – Temporarily Disable your Firewall or Antivirus on Windows 10

  • Click the Start button and navigate to the Settings menu.
  • Go to Update & Security.
  • Select Windows Security.
  • Click Virus & Threat Protection.
  • Go to Manage Settings.
  • Look for Real-time protections. Toggle it to Off.

Method #4 – Allow Zoom on your Windows Firewall on PC

  • Launch the Control Panel.
  • Navigate to System and Security. 
  • Select Windows Defender Firewall.
  • On the left side, click Allow an app or feature through Windows Defender Firewall.
  • Select Change Settings.
  • Look for Zoom and allow permission on the app.
  • Apply the changes.

Method #5 – Clear the Cache on your Zoom App on iPhone or Android Phone

  • Open the Settings menu of your mobile device.
  • Navigate to Apps.
  • Select Zoom.
  • Go to Storage.
  • Tap Clear Cache and Clear Data.

Method #6 – Change DNS Settings

Image credit: Microsoft
  • Open the Control Panel.
  • Go to Network & Internet.
  • Select Network and Sharing Center.
  • Click Change Adapter Settings.
  • Look for your network and right-click on it.
  • Select Properties.
  • Choose Internet Protocol Version 4 or TCP/IPv4.
  • Click Properties.
  • Go to Preferred DNS server. 
  • Enter 1111.
  • Next, go to the Alternate DNS server and enter 1001.
  • Click the OK button.

Did any of the methods above work for you? Which one did the trick on your Zoom server error? You can tell us in the comment section below.

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