Purchasing an app or subscribing to an in-app service on Google Play Store is just a few clicks away. You can install and enjoy using a new app as it comes out or buys an app you always want to download. But what if you accidentally made an app purchase on Google Play Store? Can you get a refund for it?
Fortunately, Google gives a refund for certain accidental purchases. As long as your request is verifiable and reasonable, many users get a full refund on their app purchases. However, some users say their Google Play Store refund request got denied or rejected.
Why Can’t I Get a Refund on Google Play Store?
There are different reasons for Google Play not to refund your purchase. You may have problems with your payment information or did not verify it. In some instances, purchases are non-refundable. If you want to get a refund from Google Play, you also need to act on the request soon otherwise, there is a greater chance of hassle and complications.
Google also offers authentication on Google Play Store to prevent accidental purchases. But, if you turned off the authentication, it is likely that Google will deny or reject your refund request. According to Google, they cannot issue a refund to users if they gave their account or payment details to someone else, abuse their policies, or do not use authentication to protect their account.
How to Resolve Google Play Store Refund Request Denied or Rejected Error
If you are having trouble with your Google Play refund, you can try to troubleshoot it with several solutions below.
Solution #1 – Check your Authentication Settings on Google Play Store
Note that Google will not easily issue a refund if the authentication is not enabled on your Google Play Store account.
- Launch the Google Play Store app.
- Tap your profile icon.
- Navigate to Settings.
- Select Authentication.
- Go to Require Authentication for Purchases.
- Now, turn it on.
Solution #2 – Uninstall the Paid App
If you installed the app on your device, you need to uninstall it to get a refund. Google will not refund an app purchased installed on the device.
Solution #3 – Contact Google Play Store
- Launch any web browser and go to https://support.google.com/googleplay/gethelp.
- Fill in the details needed to send your report to Google Play Store.
What is your reason for requesting a refund on Google Play Store? You can tell us more in the comment section below.