While streaming your favorite movies and shows on Netflix, you may encounter several errors that interrupt your viewing experience. One of these errors is the “HDCP Unauthorized. Content Disabled” error. The error happens to any device but are prominently identified by users of Roku and Amazon Fire TV.
High-Bandwidth Digital Content Protection or HDCP is the copy protection that secures the data content from being ripped off the streaming device. When you encounter the HDCP Unauthorized error, it may be due to a hardware problem.
Your device may not be able to play protected content. Still, there are ways on how you can fix the error. Check out the methods below to know how.
How to Fix HDCP Unauthorized Content Disabled Error on Netflix
Method #1 – Power Cycle your Devices
This method can be applied to Amazon Fire Stick and Roku
- First, unplug your Amazon Fire Stick or Roku from your TV.
- Unplug all devices from the power source.
- Wait for at least 1 minute.
- Next, plug your Amazon Fire Stick or Roku to your TV.
- Plug all devices to the power source.
- Turn on the devices and launch Netflix.
Method #2 – Check Your Hardware Connection
Since the HDCP Unauthorized Error may be due to hardware problems, it is better to check your HDMI cable.
If you are using an HDMI cable, you may try to use another port on your TV. Reversing the ends of the HDMI cable is another way to troubleshoot your connection. If it does not work, you may try using another HDMI cable. You can also bypass the cable and directly connect your Amazon Fire Stick or Roku to your TV.
Method #3 – Configure your TV
Setting your TV to HDR can help in fixing the error. There are different ways to configure your TV to HDR. Go to Settings, then Picture, and select HDMI. You can then choose enhanced HDMI mode or HDMI HD.
Did the methods above help you? If none of the methods work, you can contact your device’s customer service to help you troubleshoot the error. Let us know in the comments which method works for you best.