HomeFixesHow to Fix T-Mobile Error Code Wan005, Wan002 or Cel002

How to Fix T-Mobile Error Code Wan005, Wan002 or Cel002



Are you a T-Mobile customer who’s been struggling with network error codes like WAN005, WAN002 or CEL002?

Have you attempted to resolve these T-Mobile issues on your own but found that nothing lasts for very long? If so, then you should read this blog.

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T-Mobile Error Code WAN005: Overheat Problem

WAN005 is an overheat problem that can occur with T-Mobile gateways. If you encounter this error code on T-Mobile, it’s important to contact T-Force right away to get a replacement gateway. This error code indicates a serious issue that could damage your device or cause other problems, so it’s important to address it promptly.

T-Mobile Error Code WAN002 and CEL002: Connectivity Issues

WAN002 and CEL002 are both connectivity issues that can be resolved with a few simple steps.

Best Methods to Troubleshoot Error Code Wan005, Wan002 or Cel002 on T-Mobile

Seeing error codes on T-Mobile is common for most people. If you’re experiencing either of these error codes, try the following troubleshooting steps.

Check your T-Mobile Signal Strength

Make sure your gateway has a strong signal and that the signal strength is not low. You can use the T-Mobile Internet app to help find the best placement for your gateway to improve signal strength. Try moving your gateway to a different location in your home to see if that improves the signal.

Restart Your Mobile Device

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Restart your device and check for signal bars. You can also change the device Network mode to Auto and remove any cases or covers from the device. This can help improve signal strength and resolve connectivity issues.

Check your Gateway’s Firmware and DNS

You can check your gateway’s firmware by using the TMO Home Internet App or the web interface on a PC. If the gateway indicates that the cellular connection is operational, there can be a DNS issue.

The gateway will automatically configure as the DNS source. Change the DNS on any client you have on the LAN to,, or, then test the client to see if it starts functioning.

You can get more help from T-Mobile customer service if the above methods don’t work to solve the problem. They may be able to offer additional troubleshooting steps or provide a replacement device if necessary.

TIP: Even though checking connectivity and reviewing settings changes are two great ways to detect possible problems related to T-Mobile error codes like WAN005, WAN002 and CEL002, they do not guarantee a successful fix after testing. It’s always best practice to contact customer support when dealing with technical issues so that you can get help with troubleshooting steps designed specifically for your device and situation.

Is there a Way to Prevent T-Mobile Error Code Wan005, Wan002, or Cel002 from Occurring again?

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  • Stay up to date on software updates – Be sure your mobile device is running the latest version of its operating system by checking for any available updates regularly. Also make sure that any necessary firmware or other updates are installed as soon as they become available. This helps ensure maximum performance and stability of your device.
  • Keep track of network settings – Make sure all your network settings, such as Wi-Fi passwords, data limits and roaming preferences, are accurate and up to date. If these settings change or become out of sync with the carrier’s servers, it could lead to errors like those discussed here.
  • Troubleshoot before calling customer service – Before reaching out to customer service about an issue like this one, try troubleshooting on your own first.

A lot of people may struggle with network and connectivity issues when using T-Mobile. But, there are always ways to fix these problems. Hope this article helps!



  1. my internet give me a wan005, I tried reconnecting. , but signal is either very low, or no internet at all. I have had it for couple months. have only worked .25% of the time


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