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Fixing Samsung SmartTag Tracker Showing Wrong Location or Not Updating Location



Have you ever experienced the frustration of searching for your misplaced keys or wallet, only to find that your Samsung Galaxy SmartTag leads you on a wild goose chase? 

If your Samsung Smart Tag tracker seems stuck in the wrong location or isn’t updating last seen location properly, you’re not alone. But worry no more! 

We’re here to help you troubleshoot and resolve these pesky issues so you can easily track your belongings.

Understanding the Basics of How Smart Tag Tracking Device Works

Image credit: Samsung

Samsung SmartTags are nifty little devices designed to help you keep track of your important items. They connect to your Galaxy smartphone via Bluetooth and use the SmartThings Find app to give you the location of your tagged items. 

However, sometimes technology can be a bit finicky, leading to discrepancies in location information.

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Troubleshoot and Fixing Samsung Galaxy SmartTag Showing Wrong Location or Not Updating Location Problem

Image credit: Samsung

If you are getting an inaccurate or incorrect last seen location on your Samsung Galaxy SmartTag tracker device? Find the solutions below to help you troubleshoot and fix the issue.

Check Your Connections

First things first, let’s make sure everything is properly connected. Ensure that your Smart Tag is within Bluetooth range of your smartphone. It might have trouble updating its location if it’s too far away. 

Also, ensure that your smartphone’s Bluetooth is turned on and that the SmartThings Find app has the necessary permissions to access your device’s location.

Refresh and Restart

If your SmartTag shows an outdated location, try refreshing the app. Swipe down on the SmartThings Find app to manually trigger a location update. If that doesn’t work, consider restarting the app and your smartphone. Sometimes, a simple reboot can help resolve minor glitches.

Battery Matters

A low battery can also lead to location issues. If your SmartTag’s battery is running low, it might not be able to communicate its location accurately. Check the battery level through the SmartThings Find app and replace the battery if needed. Keeping spare batteries on hand can save you from unexpected tracking interruptions.

Update Firmware

Firmware updates can bring improvements and bug fixes. Check if your Smart Tag’s firmware is up-to-date by visiting the SmartThings Find app’s settings. If there’s an update available, go ahead and install it. This could address underlying problems that affect location accuracy.

Avoid Interference

Bluetooth signals can be affected by physical barriers and electronic interference. Ensure thick walls, metal surfaces, or other electronic devices emitting strong signals don’t obstruct your SmartTag. Placing the tag in a clear line of sight to your smartphone can help maintain a reliable connection.

Give It Time

In some cases, your SmartTag might take a bit of time to update its location accurately. If you’ve recently moved the tagged item or the Smart Tag itself, give it a little while to catch up. Patience can go a long way when dealing with technology.

Reach Out for Support

Don’t hesitate to contact Samsung’s customer support if all else fails. They have a wealth of knowledge and experience in troubleshooting these issues and can provide tailored guidance for your situation.

Final Thoughts 

Samsung SmartTags are fantastic tools for keeping track of your belongings, but like all technology, they can encounter hiccups. Remember to maintain good connectivity, stay updated, and be patient – your Smart Tag will likely get back on track quickly. Happy tracking!

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